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Autodesk Desktop App wont open, cant uninstall

7 ANTWORTEN 7
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Nachricht 1 von 8
a_paynter
343 Aufrufe, 7 Antworten

Autodesk Desktop App wont open, cant uninstall

Hi there,

 

not a Revit post but i couldnt find anywhere else to post this.

 

Basically the Autodesk Desktop App has suddenly stopped working. It's no big deal in and of itself, Revit, Autocad and 3DS Max are all still working just fine, but it is curious.

The message i get when i try to open it is "the file or directory is corrupted and unreadable". I've run SFC and CHKDSK scans, everything on the drive appears to be in working order.

When i try to uninstall the Autodesk Desktop App, Windows tells me that the "removeAdAppMgr.exe" file cant be found anymore.

 

How can i safely remove the carcass of this app from my computer and then reinstall it?

 

Thank you in advance

7 ANTWORTEN 7
Nachricht 2 von 8
Lachlan-JWP
als Antwort auf: a_paynter

Have you tried using the Autodesk Uninstall tool?

LachlanJWP_0-1648677590162.png

 

Nachricht 3 von 8
barthbradley
als Antwort auf: a_paynter

Version 8.3.0.71 ?  

Nachricht 4 von 8
ennujozlagam
als Antwort auf: a_paynter

https://forums.autodesk.com/t5/autodesk-desktop-app/autodesk-desktop-app-wont-uninstall/td-p/6420947





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Nachricht 5 von 8
a_paynter
als Antwort auf: Lachlan-JWP

i have not but i will now, thanks for the tip

Nachricht 6 von 8
a_paynter
als Antwort auf: barthbradley

no i think it was the previous version. I had noticed that the Autodesk Desktop App on my office machine had updated and looked a little different to the one on my home machine - new logo etc.
I only noticed that because for a short while there leading up to the corruption message, the ADA was always open and ready to go when i booted up my home machine, even before the desktop icons had loaded themselves. And now suddenly, its stopped working all together
Nachricht 7 von 8
a_paynter
als Antwort auf: ennujozlagam

thank you for the link, but im not seeing an instance of the ADA running in the system tray

 

when i navigate to the services in the task manager, the associated services that i apparently need to stop have already been stopped

 

the problem im having here is that the program itself is somehow damaged, so much so that the files associated with removing it have also been damaged

 

i tried downloading the app from AD and installing over the old install, but it didnt change anything

Nachricht 8 von 8
johnmalone0
als Antwort auf: a_paynter

Has anyone found a solution to this? I am getting the same message when trying to uninstall this?Autodesk Problem.jpg

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