Revit Architecture Forum
Welcome to Autodesk’s Revit Architecture Forums. Share your knowledge, ask questions, and explore popular Revit Architecture topics.
abbrechen
Suchergebnisse werden angezeigt für 
Anzeigen  nur  | Stattdessen suchen nach 
Meintest du: 

ANY NEW INSTALLED REVIT 2017, 2016 FIRST STARTUP FREEZES WHOLE WIN 7

2 ANTWORTEN 2
Antworten
Nachricht 1 von 3
1155059522
520 Aufrufe, 2 Antworten

ANY NEW INSTALLED REVIT 2017, 2016 FIRST STARTUP FREEZES WHOLE WIN 7

08.10.2016

Hi,

Just downloaded and installed Revit 2017 and 2016 (separate times and uninstalled 2017 before installing 2016) on Windows 7 Professional 64-bit SP1.
Graphics NVIDIA Quadro K620 (control panel version 8.1.1030.0) - Have installed latest driver R367 U4 (369.26), Direct X runtime 11.0 Windows updates are always up to date, windows default firewall and windows defender are active, I use free version of Avira antivirus and NAP is off.

 

As soon as I double click the just created desktop Revit icon to open the program for the very first time, the startup "blue" image appears for only 3 seconds before the whole PC freezes including mouse, keyboard, clock, everything. Just suddenly stops ALL, actually the PC tower stops the flashing disk reading and fans too, it is crazy. The only thing I can  do is to restart the computer.

 

I've tried 3or more times with each installation and it behaves exactly the same way, so it seems that I have an incompatible software somewhere? but AutoCad 2016 works perfectly. Just Revit won't work for me... If Win7-64 is supported, I can't understand why this happens at all.

 

I cannot provide any error info, screenshot or journal file created because it does not show any error, just sudden and absurdly freeze the whole PC with both versions. I'm attaching a 20 sec video to illustrate what happens. Not even ctrl+alt+del does anything...

I have installed version 2012 before and it worked fine but I need now to update to work with the school's version.

 

Should I just uninstall and try 2015 version? ... it seems it will do the same to me after have tried 2016 and 17 though...

 

I have installed all Autodesk software directly from the autodesk download site. Should I download it first and install when I have downloaded the full files instead?
What should I do? Please, it seems absurd it happens.

 

Note as well that I'm getting education free copies coz I'm currently a student and need Revit!!

Any thoughts and help are REALLY appreciated!! I'm lost...

 

Thanks in advance!
Fernando


09.10.2016
Issue updates:

1. Revit Viewer in any version works perfectly but of course cannot save or save as any file.

2. License Transfer Utility (installed with Revit) also freezes the machine completely if try to open it.

3. I have tried to install version 2015 and it does the same (freeze all) but launches for 1 second the startup window
after the 'red' image loading.

4. Reinstalled Revit 2016 but this time downloading the data to my hard disk and installing from there, and guess... yes,
just freezes again...

5. I've disconnected every hardware and usb port, i've tried without the LAN cable connected too, using standard mouse and
keyboard and using the CPU standard DVI port. But all seems to be the same.

I may need to buy this software someday soon but I really need to be able to run it on my current machine, which is pretty
good I reckon!
Appreciate any help... thank you!

Tags (3)
2 ANTWORTEN 2
Nachricht 2 von 3
Anonymous
als Antwort auf: 1155059522

Normally the first thing I would try would be updating the graphics driver from the NVIDIA web site (not from Autodesk, or allowing Windows to) but you have done this it seems.

 

One possibility is that the WSCommCntr4.exe process is getting 'stuck'.  In Windows Task Manager, go to the Processes tab, right click on WSCommCntr4.exe and choose End Process from the context menu

 

Could also be a .NET issue - try a clean uninstall and then also uninstall .Net, before doing a re-install

 

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

 

Another thing I have had to do in the past was manually delete the C:\ProgramData\Autodesk\AdLM folder 

 

I would also check that you are installing under full Administrator rights

Nachricht 3 von 3
1155059522
als Antwort auf: Anonymous

Hi, Thanks.

Problem persists. Any Autodesk product freezes the whole system. I have uninstalled every single trace of Autodesk stuff in the system including registry, temp files, etc... successfully re-installed ACAD 2017 (ONLY as a try), disconnected all hardware and usb ports too, tried with and without LAN connected... I mean, i've tried everything I can think of, and as soon as I want to start the program from desktop or from the programs folder or from a .dwg file... when the splash screen ask me for "enter a serial number" and I click to enter it, just freeze again. I cannot even put the serial numbers in.

I've tried to go through the trial mode and works fine, but as soon as I want to enter my serial number, just freeze again and again. The option to 'use a network license' allows me in but I have no such a license or a license file, which I cannot use LMTOOLS to help the license to go through Network License Manager too.


What i'm saying could maybe narrows the issue but still no idea what the hell???


I have asked an IT friend to have a 'physical' look at my issue but he has been busy... so, I'm loosing hope and think I may need to reinstall windows which frustrates me even more...

Any thoughts?


Recap in some suggested solutions received that unfortunately does not work:

NVIDIA is up to date as specified in my first post.

WSCommCntr4.exe is NOT active through any Processes or Services in Task Manager, so it is no issue there.

.NET is up to date V.4.6.2 (2016)

I'm the only user and administrator of this machine, this is my own personal desktop.

I have tried (irrelevantly) to start the program from 'run as administrator' right click, and it does the same.


I may have, yes, a registry and/or profile issues. That's why I need some help...

As said in my first post, I CANNOT submit a 'problem report' to Autodesk or here because it is NO option or time for the computer to generate anything, the machine just freeze! I have to restart! It does not generate any 'jornal' file also because the program never starts really, not even the for first time.


It is a license software conflict but it is really strange, my credentials are good, I'm not cheating or cracking the software and I have never have an illegal version on this machine installed...


Thank you very much. I hope someone can help me to discover the trick here... I have no idea!

Fernando

Sie finden nicht, was Sie suchen? Fragen Sie die Community oder teilen Sie Ihr Wissen mit anderen.

In Foren veröffentlichen  

Autodesk Design & Make Report