Revit username with '@' symbol

[TomMurphyGDCL]

hi All,

ok issue is:

I have elements checked out under my old username:

however I cannot change it back to that as it has an “@” symbol

I need my old re-instated briefly so I can go in and relinquish the elements.

i've been back and forth with Autodesk for 2 months with this issue and they cant seem to grasp it.

anyone here know any solution to this?

thanks.

[jeremy_tammik]

Oh dear, sorry to hear this. I asked the development team whether they have any suggestion for you.

[studio-a-int]

Just open->detach->save as->create central->relinquish all

If you are not the BIM Manager, you need to ask the Manager to perform these steps.

And if the model is could based, you need to create it in the cloud.

Once you recreate correctly a new central (make sure to relinquish all), no user will own any element and you will not have this issue.

Of course, you can do all this via code if that is you are after.

[TomMurphyGDCL]

this is not an option as this is a live cloud model on BIM360 with multiple teams from across the globe accessing it

this can't be the only solution to fix a workset issue? surely someone in Autodesk can overwrite my username?

[jeremy_tammik]

Many thanks to Adrian for the good suggestions, and thank you for clarifying that this is not an option, Tom. I asked the devteam again with this new clarification added.

[studio-a-int]

I was assumed that somehow you wanted to do this programmatically.

Force relinquish for a specific user (your old @Anonymous).
Make sure proj. is synchronized.
Follow below steps:

Collaborate Tab -> Manage Cloud Models button
Then select the model in Autodesk Docs
Select the Actions button and relinquish for the selected user who needs to relinquish (your old @Anonymous).

If you do not have rights in Autodesk Docs, you need to ask the BIM Manager to force relinquish.

[jacob.small]

Hey @TomMurphyGDCL,

It has been awhile since I've dealt with this, and I am no longer in support but providing some direction which I have previously used to help people out of similar binds in the past, as you're in the wrong forum for this issue. Next time reach out to the support org via the regular channels (submitting a ticket via the accounts portal at manage.autodesk.com) to get responses. So the previous advice that's helped others is as follows:

Autodesk cannot make changes to a user account as requested as single log-in cannot be two different accounts for security purposes, and it is not as simple as a name change - the previous account has to remain for both data integrity and procurement reasons (someone paid for access one way, and no longer is, and someone is paying for access in another way now) so we can't 'merge' the account. This is the sort of thing which users need to address before the update - NEVER CLOSE A MODEL WITHOUT SYNCHING YOUR WORK OR RELINQUISHING ALL ELEMENTS.

While we cannot 'revert' the username, you can manage to get out of the bind by following the steps here:  https://help.autodesk.com/view/RVT/2023/ENU/?guid=GUID-A65C9B9D-CB0B-4678-B02B-80BA8164B38F

This will need to be done by a user with project admin rights (likely the BIM manager for the project, but it might work for you as well). Note that if you're in Revit 2021, 2022, or 2024 you will need to change the address (the 2023 changes to the year you need to see).

I know it stinks to have to ask someone else to clear this up for you, but we do not have access as a rule. As a result your project data is yours to work with and edit, not ours. 

Hope this helps,

-jacob