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Revit crashes when I click the open file button in the opening screen

15 REPLIES 15
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Message 1 of 16
Anonymous
1067 Views, 15 Replies

Revit crashes when I click the open file button in the opening screen

Hi all,

 

Hopefully you can help me. I've looked around for a solution to this problem, but to no avail.

 

This problem only started happening today. I'm using Revit 2014 right now, and I open the program, which boots up fine. When I get to the start screen where you can start new project, open family etc etc etc or if I'm working on a family, if I click on the open file button Revit becomes unresponsive and I have to force close the thing.

 

To run you down on what I've tried...reinstalled Revit twice. I've cleaned out all my temp files, cleaned the registry with ccleaner, disabled all services and startup programs bar Autodesk ones, and deleted Revit.ini from the roaming folder.

 

None of this has helped!! It's really frustrating because although I can open files from the start screen, if I'm then working on something I wouldn't be able to open another file unless I minimise the one I'm working on to get back to the start screen. Real pain!!

 

Any help would be much appreciated.

 

Jonathon

15 REPLIES 15
Message 2 of 16
Mustafa.Salaheldin
in reply to: Anonymous

What is your operating system?


¯\_(ツ)_/¯
Let it work like a charm.

Mustafa Salaheldin


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Digital Integration Manager, DuPod

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Message 3 of 16
Anonymous
in reply to: Anonymous

Windows 7
Message 4 of 16
Mustafa.Salaheldin
in reply to: Anonymous

Do you have SP1 installed for Windows 7?

Also what is your VGA card?


¯\_(ツ)_/¯
Let it work like a charm.

Mustafa Salaheldin


EESignature




Digital Integration Manager, DuPod

Facebook | Twitter | LinkedIn

Message 5 of 16
Anonymous
in reply to: Mustafa.Salaheldin

Hi Mustafa,

 

Yes, and Windows 7 is fully updated. I have an AMD FirePro V4900.

Message 6 of 16
Mustafa.Salaheldin
in reply to: Anonymous

Please try to download the latest driver version and try again.

http://support.amd.com/en-us/kb-articles/pages/workstation-graphics-drivers.aspx


¯\_(ツ)_/¯
Let it work like a charm.

Mustafa Salaheldin


EESignature




Digital Integration Manager, DuPod

Facebook | Twitter | LinkedIn

Message 7 of 16
Anonymous
in reply to: Mustafa.Salaheldin

Hi,

 

Thanks for the suggestion. I've done that, and I've installed all updates on my PC, and still the problem persists, I'm afraid.

Message 8 of 16
Mustafa.Salaheldin
in reply to: Anonymous

I'm afraid you will need to re-install windows


¯\_(ツ)_/¯
Let it work like a charm.

Mustafa Salaheldin


EESignature




Digital Integration Manager, DuPod

Facebook | Twitter | LinkedIn

Message 9 of 16
Anonymous
in reply to: Mustafa.Salaheldin

That's not right. I'm sure re-installing Windows would fix it, because it fixes everything. It's not a solution, though.
Message 10 of 16
Anonymous
in reply to: Anonymous

Have you tried to disable all your plugins ?

Message 11 of 16
Anonymous
in reply to: Anonymous

I don't have any plugins for Revit. It's also a clean install.

I did have an application called Clover installed, which does affect Windows Explorer, but I have since uninstalled this in the hope that it would resolve my issue, which it hasn't. I made sure to clean it out thoroughly so checked the registry etc for remenants of the program.
Message 12 of 16
Anonymous
in reply to: Anonymous

have you tried to disable your anti-virus ?

Message 13 of 16
Anonymous
in reply to: Anonymous

I can't as it's a work computer, but the antivirus has always been there without causing any problems.
Message 14 of 16
Anonymous
in reply to: Anonymous

What is written in the Journal File ? C:\Users\UserName\AppData\Local\Autodesk\Revit\Autodesk Revit 2015\Journals

Message 15 of 16
JimJia
in reply to: Anonymous

you may try this:
https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

Jim Jia
Autodesk Forge Evangelist
https://forge.autodesk.com
Developer Technical Services
Autodesk Developer Network
Email: Jim.Jia@autodesk.com
Message 16 of 16
Anonymous
in reply to: JimJia

Hi Jim Jia,

Thanks for your advice and for your email. I have actually already done this; the forums were my last resort. I will give it another go, though, just in case.

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