Hi @bim2.ntec,
Unfortunately, this is not the best place to ask such a question.
Please note that this discussion forum is dedicated to programming Revit using the Revit API.
Therefore, you cannot expect an answer to a question such as yours relating to installation, product usage or end-user support issues here.
You should try one of the non-API Revit product support discussion forums instead for that:
https://forums.autodesk.com/t5/revit-api-forum/this-forum-is-for-revit-api-programming-questions-not...
The people there are much better equipped to answer your question than us.
Also please make sure you attach the screenshot of the error that you are encountering.
Moturi George,

Developer Advocacy and Support,
ADN Open