Renewed Student Educational Access... still get the same message about renewing my eligibility ?

[raquel.t.rodrigues]

Hello, I need help -- desperately.

I am unable to download the newer year of Revit because it says that my Education subscription expired. However,

I received a message back in January 2021 saying that I needed to "reconfirm now to renew your educational access for an additional year." I did immediately and it said I was approved.

However, I started to receive a pop up messages saying "Your access to Autodesk for Education has expired. If you're still eligible, you can restart access..." whenever I launched my programs. I am still a student, I haven't had this issue until now. Whenever I try to reconfirm, it gives me a message saying I can access products until January 2021... so why am i not able to download a newer version of Revit?

Thing is - I've been able to access my 2020 Revit just fine, up until now. 

I went to "My products" on my autodesk account and the Revit software that was shown was 2019, the very first program I installed. I reinstalled 2019 and inputted the serial number that was in the information box. (I am unable to see my 2020 Revit serial number) Once it redownloaded - I was able to access 2019 Revit.

But I need Revit 2022. I am willing to post pictures to make this problem more clear (if it is hard to follow)

Can anyone help me with this issue? 

I have classwork needing to be done and I'm getting worried. 

[Yien_Chao]

not the right forum my friend.

[Anonymous]

Exact same issue - did you have any luck??

Tim