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Webside redirects

Webside redirects

Steps to reproduce
Loading help topic on the forum from a google search. When the page loads, after a few seconds it redirects to another page, home of forum.


Expected results
Stay on page i wanted


Actual results
reloads forum home page.


URL where issue occurs
https://forums.autodesk.com/t5/civil-3d-forum/how-to-copy-a-layer-and-its-name-in-autocad/td-p/77162...


Browser
Firefox


OS
Windows


9 Comments
kevinle2
Alumni
Status changed to: Bug Identified

Hi @etoM3LP3 

 

We have raised this internally. I will update this thread as this ticket progresses

AllenJessup
Mentor

Same issue.

kevinle2
Alumni
Status changed to: Investigating

Hi @etoM3LP3 Are you still experiencing this issue?

dareveggen
Community Visitor

same issue for few days, but now its working fine 

kevinle2
Alumni
Status changed to: Fixed/ Completed
 
sami8402L958Z
Participant

I have the same problem, I had to create another account to comment. Using my old account it keeps redirecting to forum homepage and then reloading the page. If I hit stop on my browser I won't be logged in and can't make a comment. 

Egly.Barrero
Participant

This issue still exists for some users it seems. Is there a process they need to go through to resolve the issue? @kevinle2 

rocco.florimonte
Community Visitor

If anyone lands on this site looking for a solution, it seems to be a per-account issue. I was able to file a support ticket with Autodesk by using the assistant in fusion, so I didn't have to go through the website (which I couldn't do wither).

 

Within 24 hours, they were able to fix whatever was wrong in my account, and I have forum access again.

doni49
Mentor

I usually do a google search when I'm trying to solve an issue prior to posting in the forums.  Ever since the website redesign, when I click on a link that was created before the redisgn, instead of going to the linked topic I'm sent to the product homepage.  (if it's a link to a C3D topic, I'm sent to the C3D forums homepage)

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