Sg webs sites inaccessible

[ryanm922QB]

Steps to reproduce
My teams can not access our sg site. Momentfactory.shotgunstudio.com
This issued also prevents sg desktop from functioning.

Expected results
Our site was functional yesterday, and we have not changed any settings

Actual results
And error message pops up closing we can’t access the site because of our ip address not authorized. This error persists at our studio or at home, I m not even sure how we could block this type of thing, feels like an issue on autodesk side

URL where issue occurs
Momentfactory.shotgunstudio.com

Browser
Chrome

OS
Other

Attachment

[pendean]

@ryanm922QB   No one here is going to help you with that: this is not what this forum is for, use the link in that pop-up you got to find a more focused application-specific venue or Open a support case with Autodesk if you are on subscription to seek out Autodesk Support's help here:
https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options/we... 

[ryanm922QB]

Thanks, yeah I realized afterwards I was not addressing the right place for the support I was looking for. 
I ended up finding the proper place after. Sorry for the noise.

[ryanm922QB]

This issue was resolved FYI. No need to investigate. 🙂