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forums logging out daily even though option to stay logged in is checked

forums logging out daily even though option to stay logged in is checked

Steps to reproduce
the well known issue of the forums logging people out daily.


Expected results
When users are prompted to not be bothered again for another 30 days when confirming their identity, they should not be forcibly logged out practically daily.


Actual results
While it's annoying to have to re-log in practically every day, the show-stopper issue is when searching Google for an answer to something that is in the Autodesk forums and then clicking on that search result just to be taken to the forums...then forcibly logged out...and they the main forum page appears showing all the forums and not the search result you were expecting...that is a show stopper. Please fix this even if it means switching to another company that provides the forum services if that is what it takes.


URL where issue occurs
forums.autodesk.com


Browser
Firefox


OS
Other


4 Comments
kevinle2
Alumni
Status changed to: Bug Identified

Ticket Created

This is a known issue and there since a long time. Hope this resolves this. 

alodiac
Autodesk
Status changed to: Fixed/ Completed

This has been resolved. Please let us know if you are still experiencing issues with getting logged out.

alastair_leith
Enthusiast

i cant seem to vote for this(meaning the button is greyed out and wont click when i click on it) but I'm seeing the same thing on Mac Firefox. I can't even log in with safari at all!

 

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