Remote not working and cannot reisntall (WIN10)

[studio]

under Windows 10: Remote is not working, giving me different error messages.

there is no way to unistall it, in control panel, the applications is not shown, the unistall file is not present!

i try to reinstall, but this is the error message:

 

[studio · Accepted solution]

solved!
prior you have to kill the remote still running, the reinstall!

[Anonymous]

hiii

I think If anybody face the problem about remote not working.. They can follow some steps:

In the app, remove all saved servers and re-add them. This should solve any issues where your computer's network address has changed.  Check your WiFi network. Make sure your computer and smartphone/device are connected to the same network. It doesn't matter if your computer has wired internet as long as they are connected to the same box! Update to the latest version. Make sure both your app and server are updated to the latest versions. Follow our update  tutorial for more details on how to update.

Check your firewall.

Perform a ping test.

If your mouse isn't working (or if it's sluggish/jittery), you can try reinstalling the server without the driver. 

If all fails. Restart your computer. Also try reinstalling Unified Remote (app and server).

Thanks

[Anonymous]

Thanks for solution.