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ReCap Pro transfer from Mobile device error.

Anonymous

ReCap Pro transfer from Mobile device error.

Anonymous
Not applicable

I have a previous scan that is saved on the ipad storage which I am trying to transfer to the desktop recap pro. I get the following error. I have check the Ipad app version is the latest, and also the desktop version is the latest. My pc has been reimaged since the scan was first done...but I assumed if it was saved on the IPad that I could transfer again to the desktop?ReCaperror.PNG

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miguelantunes1992
Advocate
Advocate
Accepted solution

Hello,

Restart both  your PC and your Tablet, Usually works for me, try it

Miguel Antunes

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anil_mistry
Autodesk Support
Autodesk Support

Hi @Anonymous,

 

I'm just checking in to see if you need more help with this. Did the suggestion that @miguelantunes1992 provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.



Anil Mistry
Technical Support Specialist
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ross2WZMR
Observer
Observer

Hi Anil,

 

I have the same error but was not able to resolve it by rebooting my PC and iPad.  When trying to cancel and return to the home screen, i received the following error:

 

 Screen Shot.jpg