ReCap Pro stuck in "Removing Points" forever loop

[Anonymous]

I am having the same problem as well. I can provide the file.

RECAP version 5.0.2.41

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our community! What version of ReCap Pro you are using? Are you trying to delete points from project and saving to original file or saving as different name? Are you seeing this behavior when you are tying to export? 

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I’m just following up to see if you were able to gather the information I had previously requested to assist me in troubleshoot your issue.

Thank you and have a great day!

[Anonymous]

HI Anil,

Sorry for the delay. I cannot tell how to see what version of RECAP I have.
My trail version recently ran out so whatever I downloaded 30 days ago is
the version I have. Do you need me to send you the file?

Thanks,

Scott

[anil_mistry]

Hi @Anonymous,

Thank you for your reply. If you can share you file that would be great. 

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I was wondering if you had an opportunity to share requested file with me for further investigation.

Thank you and have a great day!

[Anonymous]

Okay Sending via wetranfer

[Anonymous]

I sent a we transfer to community@noreply.autodesk.com

to refer it to you. Let me know if there is a different email address to
send it to.