Recap Pro - "Launch Project" button doesn't do anything when clicked

[tom_ayre]

When clicking on the "Launch Project" button on recap nothing happens? I have previously registered the scan data together and launched the project.

I'm wondering if it has anything to do with the project file being xref'ed into an AutoCad drawing I am working on?

I have tried restarting the computer, making sure Autocad has closed etc but nothing seems to allow the project to launch!

Any suggestions?

[anil_mistry]

Hi @tom_ayre,

Thank you for participating in our Community! Looks like ReCap is still indexing your project. You have to wait till its finish indexing before lunching project. You can see progress on progress bar. Please, let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[tom_ayre]

Hi Anil,

Thanks for the reply.

The bar at the bottom doesn't move from 0%, it's like it is stuck?

[tom_ayre]

To add to my previous comment, I can still go back to the home screen so the program hasn't crashed?

[anil_mistry]

Hi @tom_ayre,

Looks like there are many scans in your project. I would let it finish processing before you kill the process.

Thank you and have a great day! 

[tom_ayre]

Hi Anil,

Time hasn't helped, its seems to be stuck at 0%, any ideas?

I've noticed that a few of the scans are saying "pending" which might be holding things up perhaps? So frustrating.

[anil_mistry · Accepted solution]

Hi @tom_ayre,

I would try creating new project with scans that were able to process and then add those scans that are showing up as pending. Let me know if this helps.

Thank you and have a great day!

[anil_mistry]

Hi @tom_ayre,

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[syrine76]

I have the same problem but the bar at the bottom is at 100%

[n.kamphuis]

Have you found a solution for this? I have the same problem now...

[daniel_lazarQ8WHZ]

Hi, I have the same problem with my project. None of the following solutions have helped me.

[barmanr]

Hi @daniel_lazarQ8WHZ ,

Which version of ReCap are you using? 

Would it be possible to share your dataset for validation on our end? If Yes, I will PM you a private one-drive link.

Thanking You.

Warmest Regards,

[mairh_tsek]

Hello @barmanr, 

I have the same problem in Recap Pro. The bar is completed 100% but the 'launch project' button is grey out. 

[barmanr]

Hi @mairh_tsek ,

Would it be possible for you to share the dataset with us?

Thanking You.

Warmest Regards,

[joelsj]

Same problem here. Launch-button greyed out.

/Joel

[barmanr]

Hi @joelsj ,

May I know which version of ReCap Pro are you using?

I just gave it a try with the sample file you shared and I was able to Launch the Project using ReCap Pro 2025 after import and index.

Warmest Regards,

[joelsj]

2023

[joelsj]

Now it works! Installed the latest hotfix for 2023.