ReCap Pro & ReCap Photo?

[Anonymous]

To whomever may concern,

I recently installed Recap Pro - which installed Recap Photo. When attempting to launch Recap Photo, I a message stating to download an update. I download the update, and it doesn't work. I also tried the forums in which get me to install a extractor and indicated to use the setup. The extractor never worked. The setup though never worked either, but I would get an error, cannot locate autodesk installation location. Attempted many methods but to no avail.  Or I woudl get another message of, " Cannot update, because of loss of connection". A little strange. So then I updated, autodesk, and checked my subscriptions.  Everything seemed alright. Anyways, still attempting to trouble shoot this, if anyone knows of a solution to this problem, let me know. Was just wanting to play around with photo recap, and see if its any good, and perhaps learn some photogrammetry. If it was a great product well I might get a commercial license if I find a commercial use for it, other than that I currently havea student license, but I will say, auto desks new system is better in some ways to the old ways of the licensing. 😄

Sincerely,

James

[jayson.sterba · Accepted solution]

hi @Anonymous,

What version of ReCap are you currently running? This matters because you can only update from specific versions without having to do a full download. Ie you can't update from recap 2018 to recap 2019, you have to first download recap 2019. 

You can check your version on your control panel as if you were to uninstall a program. 

If it says Recap and then v5xxxxx you can download updates from this site: ReCap Updates

If it says Recap and then v3xxxxx or v4xxxxx you need to first download recap 2019 (v5) from here: ReCap trial

Please let me know if you need more assistance with this. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.