Recap Pro 360 photo uploads

[RyanMSeng]

Hi all,

I posted to the forum last week regarding the new photo limit.  I got a response from someone asking if I had a subscription to Recap Pro (I did not have a subscription and decided to subscribe since I need to process a set of ~100 photos). Anyhow, now I have a subscription and cannot figure out how to upload the photos to recap360.  My storage went up 419% usage when Autodesk decided to reduce the storage allowance, credits, and number of allowable photos, but this does not yet seem to be part of the problem (I may need to download my finished projects and delete them from the cloud to increase my storage capacity).

Anyhow, can somebody let me know how to upload my 100 photos now that I have the Recap Pro subscription? Thanks!

-Ryan

[anil_mistry]

Hi Ryan,

Please review these ReCap help sections to learn more about how to create new photo project and importing photos:

• Starting Photo or Fly Projects
• Importing Photos

Please, let me know if you need additional assistance.

Thank you and have a great day!!!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[RyanMSeng]

@anil_mistry I am aware of how the photo uploading process works. After following your instruction of upgrading to Recap Pro, I still cannot upload more than 50 photos to process.

[RyanMSeng]

@anil_mistry(I am unable to upload more than 50 photos to recap360 after subscribing to recap pro)

[anil_mistry]

Hi Ryan,

I am sorry to hear that. Would you be able to share your contact information to discuss this? If you can then send me your contact information via private message. 

Thank you, 

[anil_mistry · Accepted solution]

Hi Ryan,

This issue was resolved by activating ReCap Pro.

Thank you and have a great day!!!

Please select the Accept as Solution button if my post solves your issue or answers your question.