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Recap photo wont produce a model - registration 0%

12 REPLIES 12
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Message 1 of 13
Ori_Senderov
463 Views, 12 Replies

Recap photo wont produce a model - registration 0%

Hi 
 
My problem is with Recap Photos. registration 0%
I have an education license.
All software is installed correctly to the latest versions.
I can't produce a model with Recap Photo. many errors in recapphoto.log.
I tried 
- Internet connection stable.
- Verify Autodesk Cloud Services.
- Desktop Connector is Properly Configured.
- Autodesk Desktop Connector is running.
- logged with the same Autodesk account to Desktop Connector as Recap Photo.
- Checked Image Format and Size.
- Images meet Recap Photo's requirements.
- Tested with Fewer Images.
- I tried uploading a smaller batch. The issue persists.
- Cleared %TEMP% folder.
- reinstalling Recap pro & photo
- Checked Logs, many errors. can't find information to resolve problems.
- registration 0%
 
Please help me resolve this issue.
thank you
ori
 

- Run recap photo Screenshot 2024-11-19 123401.png

autodesk instaaled versions.png

Recap Photo. Screenshot 2024-11-19.png

 
12 REPLIES 12
Message 2 of 13
16031111
in reply to: Ori_Senderov

Have you found a solution?

Message 3 of 13
Ori_Senderov
in reply to: Ori_Senderov

I didn't find a solution.

Message 4 of 13
CPARDOF69TT
in reply to: Ori_Senderov

have you find any solution? i can not to run any project since 15 days ago

Message 5 of 13
Ori_Senderov
in reply to: CPARDOF69TT

After 24 hours recap photo is left with 0% registration.

There is no solution in sight from Autodesk support.

I have never encountered a company that disrespects its future customers.

Autodesk's claim that they were busy with a lot of eduction license complaints, does not justify completely ignoring the only support forum for students.

Someone at Autodesk needs to shake up the recap team. 

Message 6 of 13

I have exactly the same issue. Did you already manage to solve this?

Message 7 of 13

Until now No solution.
Message 8 of 13

@Ori_Senderov @constantijn_martensZJANZ @CPARDOF69TT, Checking again with the backend team, there seems to be suggen influx of too many educational requests recently, which is causing the delay. The team is looking into clearing the backed-up jobs.

Regards,

Ramesh S
Product Manager - Infrastructure Solutions

Ramesh.Sridharan@autodesk.com



Ramesh Sridharan
Product Manager
Message 9 of 13

Thanks Ramesh for your answer. Which is your best estimate regardig the time that does it takes to normalize the current situation?

 

thanks in advance

Message 10 of 13

No response from Autodesk team to me regarding this issue either. Not a great look. 

Message 11 of 13
CPARDOF69TT
in reply to: jlewinski0303

no not a great look

Message 12 of 13

@ramesh_sridharan - Do you have an update?

Message 13 of 13

Same problem here, any solution? 

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