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RECAP PHOTO - Stuck on uploading?

Anonymous

RECAP PHOTO - Stuck on uploading?

Anonymous
Not applicable

For two days it has been stuck on "uploading 7%" etc. I have reinstalled, checked for updates (but i get some weird error) open and closed, restarted my PC. This was just working for me and all of a sudden this randomly happened..

 

error.png

Thank you for your time!

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jayson.sterba
Alumni
Alumni
Accepted solution

hi @Anonymous,

 

I am sorry to hear you are having an uploading issues. Is this still persisting?
It appears you are on an old version (v19.0.0.38) Please download two updates from this page:

 

Autodesk ReCap Photo Update v19.1.0.10 for v19.0.0.38 and v19.0.1.9


Autodesk ReCap Photo Update v19.1.1.2 for v19.1.0.10

 

These need to be download and run in order. 

Please let me know if the issue still persists after these updates.

 

I hope you have a great day!

 

Please Accept As Solution if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

 

 


Jayson Sterba
Customer Programs Manager, Preconstruction
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anil_mistry
Autodesk Support
Autodesk Support

Hi @Anonymous,

 

I'm just checking in to see if you need more help with this. Did the suggestion that @jayson.sterba provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

 

Thank you and have a great day!

 

 



Anil Mistry
Technical Support Specialist
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Anonymous
Not applicable

I have upload photos to A360 Drive,but why can not see in ReCap Photo?

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