Recap Photo do not create a new project from a series of photos with report: unable to get the storage information
That lasts a couple of weeks, reinstalled all the software and downloaded all the updates, what's the problem. Disk 360 is available through the browser, enough space
Has anyone encountered this problem? what do you advise
Hi @Anonymous,
Thank you for participating in our Community! Please, check your A360 project drive folder and make sure you have storage available. If not then you may have to clean-up your A360 project drive including trash folder then try again. If possible provide screen capture of A360 project drive.
Let me know if this helps.
Thank you and have a great day!
Please select the Accept as Solution button if my post solves your issue or answers your question.
Hi, Anil!
thanks for the answer
I have enough space on the 360 disk, but have I cleaned it anyway.
It did not help
When I run the program it shows the old list of projects that are no longer on the 360 drive, it seems that it does not connect to the 360 drive, at all
Hi @Anonymous,
Are you login to ReCap Photo and A360 drive using correct credentials? Also, try login out from A360 drive and ReCap Photo then try login using correct ID. Let me know if this helps.
Thank you and have a great day!
Hi @Anonymous,
I am sorry to hear that. Since this requires further investigation I would suggest to log support case and someone from support team should be able to help you resolve this issue.
Thank you and have a great day!
Hi @Anonymous,
I was wondering if you had an opportunity to log support ticket for this behavior? Let me know if you need help logging support ticket.
Thank you and have a great day!
