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Recap Issue with real view

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Message 1 of 3
imcauley
438 Views, 2 Replies

Recap Issue with real view

I ran the latest update for Recap Pro and I'm now having a lot of issues. When in real view mode the camera starts rotating on its own access. In other words the 360 image doesn't stay horizontal. This occurs when panning or zooming and is very frustrating to work with. Can you recommend a solution asap.Recap Issue 3.PNG

Recap Issue.PNGRecap Issue 2.PNG

2 REPLIES 2
Message 2 of 3
anil_mistry
in reply to: imcauley

Hi @imcauley,

 

Thank you for participating in our Community! We are aware of this behavior and development team is working versy hard to resolve this behavior in production environment. Once this issue is resolve I will give you an update via Forum post. 

 

 

As work around move around slowly when viewing model in RealView, tilt model, avoid zooming or revert back to older version of ReCap Pro. You can download older version of ReCap Pro from this link (version 5.0.0.40) and don't apply latest update which is version 5.0.1.30.

 

Let me know if this helps. 

 

Thank you and have a great day!

 

Please select the Accept as Solution button if my post solves your issue or answers your question.



Anil Mistry
Technical Support Specialist
Message 3 of 3
lstevenson
in reply to: anil_mistry

Any updates?  I have clients that are complaining about this.  

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