Real View display issue

[TBodor1]

I'm currently having trouble with my real views displaying correctly on my HP laptop. See attached file. This just started happening about 1 month ago. I have installed the latest update (2.2.1.1) and it is still happening. My laptop specs are as follows:

Windows 7, Service pack 1

i7-3630QM 2.4 Ghz

16 GB RA

64 bit

I registered the scans in Scene and then exported them as a ReCap project. Any thoughts? Let me know if you need any more information. 

[TBodor1]

Update: The video card is an AMD FirePro M4000

[ashwini.murthy]

Hello,

This can happen if you have an outdated graphics driver. Could you try updating the drivers?

If that does not work, turning off RealTime scanning on any Anti-virus software that is running on your computer may resolve the issue. 

-Ashwini

[TBodor1]

Thanks for the quick replay. I did try and update the driver after I sent the specs and it was up to date. I'll try turning off the Anti-virus software next. I'll keep you posted.

[TBodor1]

So after turning off the Anti-virus software I'm still expierencing the same issue. Any other suggestions?

[ashwini.murthy]

We can try one more thing.

Close Recap if its open. In the Project Support folder, there should be a Temporary Cache Files folder. In that folder, try deleting the files that have a .rch extention.

Open the project in Recap after deleting these files and navigate to Real view, you should see a spinner that says updating cache. Recap tries to re-create the realview files if it can't find them. This will hopefully fix the problem.

Let us know if this does not work. 

Thanks,

Ashwini

[TBodor1]

I tried what you suggested and it still did not work.

[ashwini.murthy]

I see that you are using AMD FirePro M4000. Could you post the Driver version too?

[TBodor1]

It is version 8.951.6.7000

[TBodor1]

The version number I just poseted was listed under the adapter tab. Under the monitor tab the driver version is 6.1.7600.16385. See attached images for clarification.

[ashwini.murthy]

Thanks for the info. I will forward this to the development team and find out if there is a workaround.

Thanks,
Ashwini

[ashwini.murthy]

Looks like the driver version you have is from 2012. We had seen a similar issue with older drivers.

The latest drivers for AMD FirePro series can be found at http://support.amd.com/en-us/download under the FirePro section. Note that updating drivers from Windows updates will not update to latest.

Could you try downloading and installing the latest 2015 drivers. Once you have done that, delete the .RCH files from the Support folder and let Recap recreate them. 

Thanks,

Ashwini

[TBodor1]

Updated the driver as suggested and deleted the .RCH files to no avail. Still have the same issue happening on this machine. 

[anil_mistry · Accepted solution]

Hello Tim,

Per your support case it appears that this issue was resolve by upgrading AMD FirePro M4000 drive to latest version of driver (AMD FirePro HP Mobile Software Suite Multilanguage - 15.201.2401 (12/1/2015)) and deleting .RCH files from the support folder. Please, let us know if you have any further questions or concerns.

Thank you and have a great day!

Best regards,

[AntB0228]

Hi there,

I am invoking this issue again (8 years later). 

Imagery overlayed over each other:

  

- MSI PULSE 15 LAPTOP

- GTX 4060

- Core i7 (13th Gen)

I have the latest driver.

I have reinstalled the software.

I have deleted the cached files.

Is there a possible fix/solution to this now?

Thanks in advance.