Recap on Surface Pro

[Anonymous]

I have installed Recap on Surface Pro, but I always got an "Autodesk ReCap 360 Error Report" message when I try to start the program. 

Thank you in advance for any suggestion. 

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our Community! I was wondering what version of ReCap Pro you have on Surface Pro?

Thank you and have a great day!

[Anonymous]

It should be 2018.

Thank you,

[anil_mistry]

Hi @Anonymous,

Thank you for your reply. I was able to lunch ReCap Pro version 4.2.2.15 to my Surface Pro 4 without any issue. You may want to try un-installing and re-installing ReCap pro again and see if you are still seeing this behavior. 

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[anil_mistry]

Hi @Anonymous,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!

[Anonymous]

Hi,

I reinstall the program again and still not able to get it work.  Is it because I'm using Surface Pro 3 which is not capable to run the software?

Thank you,

[anil_mistry]

Hi @Anonymous,

I am sorry but unfortunately I don't have access to Surface Pro 3 so I can't duplicate this behavior on my end. I will ask development team and see if they can provide more information on this. 

Thank you and have a great day!