Photo to 3D. Visualisation failed. Click here to fix

[Anonymous]

Hi,

I have uploaded these photos for 3D processing but i am getting this error and unable to download any RCM file.

Just wonder what can i do? I have resubmitted for multiple times. 

[anil_mistry · Accepted solution]

Hi @Anonymous,

Thank you for participating in our Community! Try double clicking on this project tiles and it will open project page where you should see download option. If this doesn’t work then try to download from A360 project drive folder. Please, let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[anil_mistry]

Hi @Anonymous,

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

Dear Anil,

Thank you for the solution. It works!
However some of the files I have to resubmit for a few times for it to work 😅

Anything I can do to avoid this?

[anil_mistry]

Hi @Anonymous,

Thank you for your reply and I am glad to hear that the issue is now resolved. I am not sure what cause this behavior. 

Thank you and have a great day!

[Anonymous]

I have the same problem and the solution offered here so far have not helped 

[Anonymous]

Yes, we've been piling up for a week and it's bad

[Anonymous]

Why does this need to be in the cloud to see if there is a solution

[anil_mistry]

Hi @Anonymous,

Did you try downloading project from A360 drive and try to open in ReCap Photo?

Let me know if this helps.

Thank you and have a great day!

[Anonymous]

its not helped 

[anil_mistry]

Hi @Anonymous,

Were you not able to download from A360 drive or were not able to view in ReCap Photo? Would you be able to share this project with us for further investigation? 

Please, provide more detail for further investigation. 

Thank you and have a great day!

[Anonymous]

Is there a way of getting the visualization to work for my .rcm? Ive got it downloaded but Id like an online version to share with other people.

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our Community! From this post I noticed that you were able to resolve this behavior. Please, let me know if you have any other questions or concerns. 

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

I am still unable to view my models online - would you be able to find out why my visualisation through recap.autodesk.com will not work? I am able to create a model via the Autodesk ReCap Photo software however when I go to view it online using recap.autodesk.com it comes up with the message "Visualisation failed. Click here to fix.". But clicking does not help. My colleague has been able to view one of the models online and view it by producing the model on the online version of your software. However, to edit the model you have to use Autodesk ReCap Photo software so I downloaded it to the software to edit but then re-uploading it to the online viewer the error same error returned. 

[anil_mistry]

Hi @Anonymous,

I have notified development team about this behavior and they are investigation further. We will give you an update via Forum post when more information is available.

Thank you and have a great day!