No Recap Photo Processing with EDU license?

[Anonymous]

I can only use Recap Photo in trial mode at the moment although i have the recap pro edu license.

Is this due to the temporary system issue with new software activations?

I installed the recap pro 2018 with recap photo, did all the availlable updates and logged in with my edu account in recap photo. But i only have 42 credits to use in trial mode.

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our Community! What versoin of ReCap Photo you are using? ReCap Photo update version 18.1.0.18 corrected this behavior. You can download ReCap Photo from following links:

• Version 18.1.0.18
• Version 18.2.0.8

Please, let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

I Updated to Version 18.2.0.8 and it still sais im on a trial. maybe i have to end the trial somehow? 

[anil_mistry]

Hi @Anonymous,

Please, try to uninstall ReCap Photo and try installing again. 

Let me know if this helps.

Thank you and have a great day!

[Anonymous]

Already did this twice with deleting all the autodesk folders and the registry entries

[anil_mistry]

Hi @Anonymous,

I am sorry to hear that. Since this requires further investigation I would suggest to log support ticket with Installation and Registration team and someone from this team should be able to help you with further investigation. 

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I was wondering if you were able to submit support case for this behavior. Please, let me know if you need additional assistance. 

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[devangshah]

Hello Omibus,

Can you please try again using the same userid as ReCap's EDU account?  

Regards,

Devang 

[anil_mistry]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. Did the suggestion that @devangshah provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[anil_mistry]

Hi @Anonymous,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!