Importing Files Hangs

[Flies-Eyes]

I have again come back to Recap to see if it has improved since my last attempt.

Again, I am trying to import scans from a Faro scanner but when Recap tries to import them it just hangs.  The CPU appears to be working hard, but even after leaving it run for hours it just goes nowhere.

Has any User successfully imported scans into Recap and been able to register scans?  It feels like this functionality is only a marketing feature, but it doesn't actually work.

[Pointdump]

Hi Murray,
Some things to try:
1. Do you have FARO’s Scene Software? Use it to export scans to a PTS file.
2. Import the scans into ReCap by selecting the folder with the RAW scans instead of picking the individual files.
3. Re-register Faro's DLL. >>>Link<<<
4. Help suggestions >>>Here<<<.
5. Install latest version/update of ReCap.
Dave

[Flies-Eyes]

I found some discussions on another forum that talks about this Faro SDK issue.  This is new to me so I have reading up on this topic.  I will give that a crack when I go into the office later today.

Thanks for your responses and guidance. I will let you know how I go.

[Flies-Eyes]

I have now downloaded the Faro Scene LT software but can't seem to find out how to activate the licence for this yet.  All the Faro support videos seem to 10 years old and appear to be way out of date.  I have downloaded the SDK but it doesn't seem to make any difference.  The Faro website mentions that the SDK is no longer supported but that really hasn't given me any clues as to what role it plays in the whole software workflow or if it is still relevant.

All I can gather so far is that the whole thing is a complete dog's breakfast.  It also seems like we all need to do a degree in computer science to get these tools playing nice. 

Not sure where to go from here as we can't afford to spend days trying to troubleshoot these issues.  Looks like Recap will go back on the list of not ready for industry list for another year.  

[Tomislav.Golubovic]

@Flies-Eyesi've literally just done this. I had received a bunch of .fls folders, but Recap couldn't handle them, so I used SceneLT to convert back to e57.

Open SceneLT

On the dashboard, create a New Project

Click on the Import button and import the scans

Right click on the Scan in the left hand pane, and select Import/Export -> Export Scan - Ordered

Put it in a folder where you want it, and now you have the e57 which should import better in to Recap

PS - I ended up importing them and doing a manual registration, just because of the nature of the scans. I did the import 3-4 times just because of the way they were scanned and had to break up the site in to 3 different recap projects, but it all worked out in the end. YMMV

[aDRIENNESHERWOOD]

This is not an acceptable workflow. It makes no sense to bring scans into Scene, process them there, then export them in another format just so I can use ReCap. I'd rather just do everything in Scene. 

ReCap 2024 handles the scans without an issue. Please fix whatever is wrong with ReCap 2025 ASAP. The only reason I was trying ReCap again was because PointFuse is becoming part of that program. At this point, I'm looking into an alternate solution to make mesh objects so I don't have to do this awkward work around. 

[barmanr]

Hi @aDRIENNESHERWOOD ,

Sorry you're facing this issue.

Would it be possible for you to update to 2025.1.1 as the Faro color import key has expired for 2025 and 2025.1 as of 15 Jan, 2025. I am not sure if this could be the reason but 2025.1.1 has this extended: https://help.autodesk.com/view/RECAP/ENU/?guid=fixed_issues

The difference between 2024 and 2025 is a new SCENE FARO SDK integrated with color support for Premium Scans. Would it also be possible to provide a sample scan for us to investigate?

Thanking You.

Warmest Regards,

[Flies-Eyes]

It does seem we spend more time trying to troubleshoot the software than getting our projects delivered. I have attempted to find a place in our workflow for Recap since 2014 but have been let down on every occasion. At some point, we just need to cut our losses and seek a viable platform. Adsk has again overpromised and underdelivered.

[aDRIENNESHERWOOD]

It's still not working. Maybe because we colorize the scans with a 360 camera instead of the scanner? In any case, ReCap seems to limit the density of the cloud even if I turn the decimation way down so I'll just go back to my usual workflow and import the registered point clouds if I need to try out the mesh in the 2026 version. 

[barmanr]

Hi @aDRIENNESHERWOOD,

Are you referring to images with the PanoCam? If Yes, then this is not supported with the FARO import in ReCap Pro at the moment. 

Warmest Regards,