Hello, I just post on this forum because I have a big problem with Recap Photo, indeed I want to scan an object in 3D, I took several photo of the object from several angles and creates a project on the software, but he systematically displays an error without telling me what it is
Can you help me please ?
I have a license education and my software is up to date
I can send my cloud folder if needed to check my photos, if you can give me some advice for it to work I'll be delighted
Thank you very much !
Baptiste
Hi Baptiste,
I am sorry that ReCap Photo did not work for you but the cause of failure may be due to many reasons. I would suggest that you resubmit the photos and do the photo reconstruction once again. If it still fails, you may share your data with us and we can take a look into what could be the issue. How does that sound?
Thanks,
Jing
You may sign into you A360 account (https://360.autodesk.com), find your folder of photos that you want to share, click on the share button and enter my email address: jing.huang@autodesk.com. Don't forget to set the privilege to 'read and download' and then click the invite button.
Thanks,
Jing
Sure. I will help you look into it tomorrow. Thanks.
Hello, I have the same problem, but with an aerial model. It gets up to 7% of processing and then after a while it just desplays the same error message with nothing more to do, nor the reason why this is happening.
Hopefully this issue will go away if you try it again. You may resubmit your photos for reconstruction. Let me know if the problem persists.
Thanks,
Jing