Dowload error

[Anonymous]

Hi.

Download error:

"Autodesk Install Now

Something is preventing the software from downloading.

Please contact your system administrator".

Task manager looks fine.

I am logged on with admin rights.

Any ideas?

Thank you.

George

[smedbea]

Hi George,

I'm sorry to hear you're having some trouble. I'm going to ask our install team about it, but in the mean time: Can you post a screenshot of what you're seeing? That'll probably help them figure out where you are and which dialog you're seeing.

Thanks,

--Alex

[Anonymous]

Screen shot attached.

[Anonymous]

Hi.
Error message has been posted, as per your request.
Thank you.
George

[devangshah · Accepted solution]

Hello George,

Sorry that you are facing this issue.

Are you downloading from a machine that is firewalled or is behind a proxy ?

In such a case, you might need to take help from your system administrator who would grant exceptions to Autodesk websites.

You may also try downloading using our download manager.

To do so, open the following link:

http://www.autodesk.com/products/recap-360/free-trial

enter your email id in the text box and then scroll down to a link that states :

'Download trial using Download Manager '

Follow the onscreen instructions.

This should enable you to download the ReCap 360 desktop installer.

Do let us know in case of any issues.

Thanks,

Devang