Cannot Activate Recap Pro Mobile

[andy.s.rich]

I have an active subscription to Recap Pro. I installed Recap Pro Mobile on my iPad Pro, but I get a message that a valid subscription is required. I checked my account and I DO have a valid subscription. How do I get Recap Pro activated? Yes, I am using the correct e-mail address to activate.

[info]

we have exactly the same problem. Did you end up fixing it Andy?

[andy.s.rich]

Yes. AutoDesk had to sync my account

[info]

I see, do you do this through ReCap on the computer or somewhere else?

[andy.s.rich]

You have to go through AutoDesks chat support. It’s on their web site. Autodesk has to do it for you.

[anil_mistry]

Hi @info,

Thank you for participating in our Community! We are aware of this behavior and appropriate team is working on resolving this issue as soon as possible. Meanwhile would you be able to send me your account name and email ID via PM for further investigation.

Thank you and have a great day!

[sharrisonLXPRF]

Anil. I am having this issue too. Is it possible to 'sync my account' as above.I have an urgent need to use recap mobile tomorrow with a hired blk360

[info]

Hi Sharrison

How did you go? I do not know what exactly happened behind the scene nor we could reach out to the online support, it somehow works after a few hours and it sent us an email that contains the activation code. weird as...

[sharrisonLXPRF · Accepted solution]

Just tried it and it seemed to work. Better get on and learn how to use it!

Cheers.

[anil_mistry]

Hi @info,

This should be resolve now. Please, let me know if you are still seeing this behavior.

Thank you and have a great day!