Can't Download Update, Autodesk Desktop App giving Blank Screen

[jshubin]

RECAP says I have an update, but I can't download it. Autodesk Desktop App launches then displays a blank screen. 

[daverudolf]

Hi jshubin,

Sorry to hear you're having problems updating. I'll check with the install team, but as a work-around, you could try uninstalling Recap, and then reinstalling it with the latest version: http://www.autodesk.com/products/recap-360/overview

Just make sure that you have your license/subscription info ready when you do the re-install.

Cheers,

Dave

[devangshah · Accepted solution]

Hello,

Sorry to hear about the issue with Desktop App.

Which ReCap 360 version are you using ?

If using 3.1.0.12, as a workaround, you may download the updates directly from the following links:

3.1.0.12 to 3.1.1.17:

http://up.autodesk.com/2017/RECAP/AutodeskReCap360_v3.1.0.12_to_v3.1.1.17_x64.msp 

3.1.1.17 to 3.1.2.1:

http://up.autodesk.com/2017/RECAP/AutodeskReCap360_v3.1.1.17_to_v3.1.2.1_x64.msp

Also, if after some time, Desktop App keeps giving you a blank screen, do try to end Desktop App process and restarting it. 

You can do this by:

1. right clicking on Desktop App icon in system tray and selecting Exit.

2. Then start Desktop App again from Autodesk -> Desktop App from the startup screen.

Do let us know in case of any questions.

Regards,

Devang

[jshubin]

These updates worked, thank you!

Restarting, ending processing,  rebooting pc, App still opens with a blank screen.