Infrastructure Design Suite Premium 2018

[mike.monical]

I have a permanent license for Infrastructure Design Suite Premium 2018 which is no longer in my Product listing with all of it's components.  In fact none of the products I have purchased from Autodesk since 2012 is in my history.

Anyone know what's going on?

Mike   

Autocad user since 1985.

[pendean]

Wrong login? That's usually the #1 reason. But if Autodesk pulled it, not much you can do about it today.

But I can see old licenses going back to 2011 on my page here https://manage.autodesk.com/cep/#products-services/all?

That page also has an automated help you can inquire with

OR... find a reseller or three in your region for guidance and help: you'll probably have to compensate them for their time as they don't owe you anything unfortunately https://www.autodesk.com/partners/locate-a-reseller

HTH

[mike.monical · Accepted solution]

Not the wrong login.  Been using it for years or maybe decades..  I suspect the issue is I have no current subscription products (as of Feb 2023) and their announcement was that Products older than 4 years will not have access anymore.  Probably just a way to pressure users to purchase more subscriptions.  I would be curious if you can actually download and of the old program installation sets if you have any permanent licenses.

But I got an answer from the case I opened and it sounds like I will get access once they send me the right files.