Request Activation Code

[CiviTech]

Hi All,

I have a 2017 copy of civil 3d with a perpetual license.

I have generated an activation request code.

Could anyone let me know how to submit this to get an activation code.

Have tried a few options without luck.

I would greatly appreciate any assistance.

[CiviTech]

Hi All,

I have a 2017 copy of civil 3d with a perpetual license.

I have generated an activation request code.

Could anyone let me know how to submit this to get an activation code.

Have tried a few options without luck.

look foreword I would greatly appreciate any assistance.

[Simon_Weel]

2017 is no longer supported so you most likely won't get a new activation code. You could try contacting Autodesk if they are willing to supply a new code.

[DarrenP · Accepted solution]

You can try contacting Autodesk here: https://www.autodesk.com/support/contact-support?startHelpBranch=post-purchase/download-software

[CiviTech]

Thanks a million DarrenP

Been to many support pages and the AI.

All restrict you to a case number and the case number to a version (Earliest 2019)

This link gives you a "live chat" option which is not linked to anything.

Gave them the request code and they emailed me the activation code.

So thanks again.

[pendean]

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@CiviTech wrote:

Thanks a million DarrenP

Been to many support pages and the AI.

All restrict you to a case number and the case number to a version (Earliest 2019)

This link gives you a "live chat" option which is not linked to anything.

So thanks again.

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Both of these links work for me, but then again I'm not using perpetual licenses, what did you get?

You'll probably need to reach out to a reseller or three in your region for help: I'd assume they may want to be compensated for their time so be prepared https://www.autodesk.com/partners/locate-a-reseller