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All users report ACAD2009 regularly locking up.
Not applicable
05-08-2009
03:38 AM
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Something very odd has started to happen with all our CAD workstations. All CAD users report ACAD2009 regularly locking up. Locks up for a few seconds for all users simultaneously every minute or so. Started about a week ago. Happens fairly often at certain times of the day, but at other times it doesn't happen at all.
We have regular MS and AV updates on all our PCs, but non-CAD users don't report a problem, so I don't think this is the cause.
All CAD users have ACAD2008 and 2009 installed, and CADworx2009. Some users are running CADworx with ACAD2009, but others are just using standard ACAD2009 in 2D. All installations get their ACAD licences from a Flex server. We have plenty of spare licences available on this server. CADworx licences are from local dongles.
ACAD's automatic updates have been disabled for 2 users, but this has made no difference (update interval was set for something like 4 hours anyway).
When ACAD locks up, there are no clues in Task Manager: processor load is low, no processes hogging processor or RAM. No unusual processes running. No problems with other apps (and no problems getting to Task Manager itself), only ACAD seems to be affected. So I don't suspect a virus or malware.
Suspect that maybe some recent MS or ACAD update has gone on which ACAD doesn't like. I would guess that ACAD is trying to contact an Internet site at regular intervals. Don't think it's the licence service, as that usually just checks when ACAD is started up.
I will try wiping and re-installing ACAD on one of the machines, but does anyone have any ideas?
Has anyone else experienced this problem?
We have regular MS and AV updates on all our PCs, but non-CAD users don't report a problem, so I don't think this is the cause.
All CAD users have ACAD2008 and 2009 installed, and CADworx2009. Some users are running CADworx with ACAD2009, but others are just using standard ACAD2009 in 2D. All installations get their ACAD licences from a Flex server. We have plenty of spare licences available on this server. CADworx licences are from local dongles.
ACAD's automatic updates have been disabled for 2 users, but this has made no difference (update interval was set for something like 4 hours anyway).
When ACAD locks up, there are no clues in Task Manager: processor load is low, no processes hogging processor or RAM. No unusual processes running. No problems with other apps (and no problems getting to Task Manager itself), only ACAD seems to be affected. So I don't suspect a virus or malware.
Suspect that maybe some recent MS or ACAD update has gone on which ACAD doesn't like. I would guess that ACAD is trying to contact an Internet site at regular intervals. Don't think it's the licence service, as that usually just checks when ACAD is started up.
I will try wiping and re-installing ACAD on one of the machines, but does anyone have any ideas?
Has anyone else experienced this problem?