Navisworks Manage 2017 crashes when scaling PDF

[Anonymous]

Hi, I have an issue with the new Navisworks Manage 2017 version. When I append a PDF file and try to set scale by measurement the application crashes. (As soon as I finish tracing the measurement line.)

Please provide a hotfix/solution.

PS: Worked on the same PDFs with version 2016.

[Anonymous]

Bump:

Did anyone reproduce the issue so I know it's not just my PC? Thanks

[BrandonBG]

NW just crashed on me doing the same thing.

Brandon

[DarrenP]

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@BrandonBG wrote:

NW just crashed on me doing the same thing.

Brandon

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same here

[Nicola_Ianeselli]

Same crash here...

[Anonymous]

Same issue here.. Got 10min to submit quants.. HHHEEELLPPP!!!

[Anonymous]

Any news on when this will be fixed? Navisworks isn't a 200$ software and some of us rely heavily on 2D quantities take-offs.

[Anonymous]

Same Issue. This needs to get fixed or Navisworks is useless for 2D takeoff.

[mdoyle]

The solution is never to upgrade until the release of the first service pack.

[sigtir]

mine is crashing as well. I tried turning off Hardware Acceleration, WPF Hardware Acceleration, and changd system to Basic from Autodesk. restarted the application and it still crashed. so frustrated. Driver seems to be up to date. Using Nvidia Quadro 600.

[BrandonBG]

Bump.

Any progress?

Brandon

[Anonymous]

i'm having the same issue, the bigger problem is that my trial expired. i tried to test the 2D QTO ability of Navisworks and couldn't even do that... 

[panaitescu.sinziana]

Thank you for your Forum posts,

I am sorry you all encounter this CER error in Navisworks 2017.

This issue has been reported to our development team and it has already been fixed. Please see this Article.

The fix is scheduled to be included in the first Service Pack, which will soon be released.

I could not tell you a date when the Service Pack will be available because it has not been set yet. Our team is still wrapping things up.

In the meantime, the only way to avoid the crash on this functionality, would be to use the 2016 version of the product.

I understand your frustration and how badly this is affecting your work, but it won't be long now.

Thank you for your patience and understanding while our engineers get the Service Pack ready for release.

Best Regards, 

Sinziana Panaitescu 

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[BrandonBG]

PDF scale measurements now function correctly in NW 2017 Update 1.

Thanks,

Brandon

[ArtUrban]

to bad that my trial runned out, i took the trial to test that feature... 

[Anonymous]

It's great to hear that the issue is fixed in Update 1, but sad to see that I still didn't get the update and can't find it on the Autodesk website.

[panaitescu.sinziana]

I have good news on this topic! 

The Service Pack 1 is now live! It is named Navisworks Manage 2017.1 Update and it is available to all users under Subscription. See Readme file Here.

You can find it under your Autodesk Account > Management > Product Updates > Navisworks. 

I hope this helps you all get back on track with your work.

Regards, 

Sinziana Panaitescu 

______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

[dan]

Is it possible to just assign the scale?  I'm confident in the scale, but it only prompts me for "Set Scale by Measurement" via "New Measure"

Also I don't seem to be able to snap to a PDF w/ vector points.

[Anonymous]

I agree, this should be a feature, but as far as I know, it doesn't work that way (yet).