cannot uninstall 64 bit exporter (missing language pack)
Accepted solution
Hi DavidMettler1819,
You can delete the following registry keys that the installer uses to determine whether the “Autodesk Navisworks 2012 64 bit exporter Plug-ins” are already installed:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8E80B0CB49149040C8FEFB957908E161
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8E80B0CB4914CFD4C8FEFB957908E161
Warning! Problems caused by improperly editing the Windows Registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base.
Use the Microsoft Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related Autodesk solution, http://usa.autodesk.com/getdoc/id=TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.
There will be two keys listed. One is for the exporter and one is for the exporter’s language pack (stated in the “ProductName” key). Delete both the 8E80B0CB49149040C8FEFB957908E161 and 8E80B0CB4914CFD4C8FEFB957908E161 keys. After doing so, when you run the installer, it should no longer state the exporters as being already installed, and you can then reinstall the exporters over themselves. Hopefully this way will correct the issue with the add-in in Revit as well, but it should add the language pack back if you want to uninstall the exporters.
Best regards,
John Lipp
Support Specialist
Product Support
Autodesk, Inc.
Hi DavidMettler1819,
Thank you for letting us know it solved the issue. This is a common issue that users run into and the registry keys are unique to the product/version/bit type. Here is a list of the keys for the past three versions. You'll find these keys under the "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\" key.
Best regards,
John Lipp
Support Specialist
Product Support
Autodesk, Inc.
| Navisworks 2012 | |||||||||||||||||||||
| 64 bit |
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| 32 bit |
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| Navisworks 2011 | |||||||||||||||||||||
| 64 bit |
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| 32 bit |
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| Navisworks 2010 | |||||||||||||||||||||
| 64 bit |
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| 32 bit |
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Thank you, you put me on the right track for fixing my mess for the 2013 exporter installation. I had made a bit of a mess of it and did helped me greatly 
@john.lipp wrote:
Thank you for letting us know it solved the issue. This is a common issue that users run into and the registry keys are unique to the product/version/bit type. Here is a list of the keys for the past three versions. You'll find these keys under the "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\" key.
Best regards,
John Lipp
Support Specialist
Product Support
Autodesk, Inc.
Navisworks 2012 64 bit
Autodesk Navisworks Manage 2012 5396324E31FAFCD46B28D82CA1C9EDB3 Autodesk Navisworks Manage 2012 English Language Pack 5396324E31FA90406B28D82CA1C9EDB3 Autodesk Navisworks Simulate 2012 9573AB0DF95CFF24FB1CE7EB91650C59 Autodesk Navisworks Simulate 2012 English Language Pack 9573AB0DF95C9040FB1CE7EB91650C59 Autodesk Navisworks Freedom 2012 758040878159D794190BF924C9FB8053 Autodesk Navisworks Freedom 2012 English Language Pack 7580408781599040190BF924C9FB8053 Autodesk Navisworks 2012 64 bit Exporter Plug-ins 8E80B0CB4914CFD4C8FEFB957908E161 Autodesk Navisworks 2012 64 bit Exporter Plug-ins English Language Pack 8E80B0CB49149040C8FEFB957908E161 32 bit
Autodesk Navisworks Manage 2012 277335554ACC32F4D980B40F133EEE23 Autodesk Navisworks Manage 2012 English Language Pack 277335554ACC9040D980B40F133EEE23 Autodesk Navisworks Simulate 2012 1D19B850D826DC24499B5233DE7AC999 Autodesk Navisworks Simulate 2012 English Language Pack 1D19B850D8269040499B5233DE7AC999 Autodesk Navisworks Freedom 2012 E8BBE5C452EF4964BA9F56832267E65F Autodesk Navisworks Freedom 2012 English Language Pack E8BBE5C452EF9040BA9F56832267E65F Autodesk Navisworks 2012 32 bit Exporter Plug-ins 59B1FDE5E152A6042823839BD066E62E Autodesk Navisworks 2012 32 bit Exporter Plug-ins English Language Pack 59B1FDE5E15290402823839BD066E62E Navisworks 2011 64 bit
Autodesk Navisworks Manage 2011 73FB32C1D93E0000B9C012A018A1F157 Autodesk Navisworks Manage 2011 English Language Pack 73FB32C1D93E9040B9C012A018A1F157 Autodesk Navisworks Simulate 2011 1A74A08F287C000049F3DF6C823FD423 Autodesk Navisworks Simulate 2011 English Language Pack 1A74A08F287C904049F3DF6C823FD423 Autodesk Navisworks Freedom 2011 C617B9CB83DF00001B163CBC826CE551 Autodesk Navisworks Freedom 2011 English Language Pack C617B9CB83DF90401B163CBC826CE551 Autodesk Navisworks 2011 64 bit Exporter Plug-ins 88A841D3C47C00006BE0F18063DF64F2 Autodesk Navisworks 2011 64 bit Exporter Plug-ins English Language Pack 88A841D3C47C90406BE0F18063DF64F2 32 bit
Autodesk Navisworks Manage 2011 973F730CE77900009810EBE41A694929 Autodesk Navisworks Manage 2011 English Language Pack 973F730CE77990409810EBE41A694929 Autodesk Navisworks Simulate 2011 FEF26526CDBC00009B446C9F18912909 Autodesk Navisworks Simulate 2011 English Language Pack FEF26526CDBC90409B446C9F18912909 Autodesk Navisworks Freedom 2011 6498375322EF00009861C29E11C9125D Autodesk Navisworks Freedom 2011 English Language Pack 6498375322EF90409861C29E11C9125D Autodesk Navisworks 2011 32 bit Exporter Plug-ins AA58AFAE3FCC0000D8F454759F548C56 Autodesk Navisworks 2011 32 bit Exporter Plug-ins English Language Pack AA58AFAE3FCC9040D8F454759F548C56 Navisworks 2010 64 bit
Autodesk Navisworks Manage 2010 (64 bit) 656A9D0731A600001A4ABFF088ECEEBC Autodesk Navisworks Manage 2010 (64 bit) English Language Pack 656A9D0731A690401A4ABFF088ECEEBC Autodesk Navisworks Simulate 2010 (64 bit) BEC9238596E700000B4F84570A33D863 Autodesk Navisworks Simulate 2010 (64 bit) English Language Pack BEC9238596E790400B4F84570A33D863 Autodesk Navisworks Review 2010 (64 bit) 0597E0211AAE00003A8C7DC02B5FC85E Autodesk Navisworks Review 2010 (64 bit) English Language Pack 0597E0211AAE90403A8C7DC02B5FC85E Autodesk Navisworks Freedom 2010 (64 bit) 00BD614C1C6C0000E9BAB5B69F2BA3F8 Autodesk Navisworks Freedom 2010 (64 bit) English Language Pack 00BD614C1C6C9040E9BAB5B69F2BA3F8 Autodesk Navisworks 2010 64 bit Exporter Plug-ins 1080AC838FAE0000993A9BBDB7965213 Autodesk Navisworks 2010 64 bit Exporter Plug-ins English Language Pack 1080AC838FAE9040993A9BBDB7965213 32 bit
Autodesk Navisworks Manage 2010 (32 bit) C49E3147F02E0000E93BFBC4813ADE6A Autodesk Navisworks Manage 2010 (32 bit) English Language Pack C49E3147F02E9040E93BFBC4813ADE6A Autodesk Navisworks Simulate 2010 (32 bit) 974E47FAA0CA0000795D2AE455E675CE Autodesk Navisworks Simulate 2010 (32 bit) English Language Pack 974E47FAA0CA9040795D2AE455E675CE Autodesk Navisworks Review 2010 (32 bit) EF18D4DCADBE00005BCB248958401F1F Autodesk Navisworks Review 2010 (32 bit) English Language Pack EF18D4DCADBE90405BCB248958401F1F Autodesk Navisworks Freedom 2010 (32 bit) 2405626BF31C0000E9FA058C2C0434F4 Autodesk Navisworks Freedom 2010 (32 bit) English Language Pack 2405626BF31C9040E9FA058C2C0434F4 Autodesk Navisworks 2010 32 bit Exporter Plug-ins 3F4F4961E42D0000F8F7DBCEE17843EA Autodesk Navisworks 2010 32 bit Exporter Plug-ins English Language Pack 3F4F4961E42D9040F8F7DBCEE17843EA
I am looking for the Product keys for the 2013 Navisworks products. So far I have come up with zilch. Have these been published anywhere?
Thanks