External component has thrown an exeception

[Anonymous]

Dear all,

I am development a document control.

When I run TryOpenFile command, following exeception occurs.

Could anyone give me some hints?

I am using Navisworks Simulate 2014 with 2014 version Api.

Thanks,

John

[xiaodong_liang]

Hi John,

is this error reproducible with any model file? if yes, please provide a demo code project. If not, please provide a demo model file. It will be helpful to diagnose the problem.

[Anonymous]

Hi Xiaodong,

Thanks for your interest on my problem and sorry for my late reply.

It will not occur for every model.

How can I send you the model?

P.S. I joined ADN.

Thanks,

John

[xiaodong_liang]

Hello John,

I have to say sorry for the delay as I have limited time to help directly on forum.

yes, ADN can log cases through our case system. I saw you did so for the other case, which I will handle a moment later today. In addition, you can still log case on the forum. ADN case is marked, and will be escalated to our case system. This way is what we highly encourage ADN to do. 

for this case, if the model is not sensitive, please upload it to a public download link. I can provide you with a FTP invitation.

but, you might have solved the issue in this post ? :-}

[Anonymous]

Hello Xiaodung,

Thank you for replying my question as well as the information of ADN.

As you noticed, I escalated this issue to ADN and I am dealing it with Danny.

You may ignore my question here.

Thank you again for your support on this question.

Best Regards,

John