Importing an STL file - won't import at all

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Hi! New user and complete amateur here. But I've been through all the forum posts (and online help) and can't find the answer.
I have a design created by an engineering draftsman. He's sent it to me in .igs format. I need to 3D print the design, and my local library has said the file needs to be in .stl format. I used CAD Converter to convert the file - which appeared to work (although all the colours were lost). When I sent this file to the library, they said that it's just "a big J shape", which it is not, it's made up of 25 componants which I can see are all separate when I view the file in CAD converter. The library uses Up software (that comes with the 3D printer). So I call the Up people - and they say I need to send through 25 separate .stl files if there are 25 parts, and to use Meshmixer to make these 25 separate files. So I've downloaded Meshmixer. When I try to import the .stl file I get the message "Error opening file".
I really don't know how to proceed further, and my school project is due in 2 days! As it's been a year long project, this is make or break for me. Does anyone have any suggestions as to how I should do it differently? Thank you so much for any help.