Arnold documentation is down?

Arnold documentation is down?

sushautodesk
Explorer Explorer
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12 Replies
Message 1 of 13

Arnold documentation is down?

sushautodesk
Explorer
Explorer

Is Arnold documentation down? I either get "document not found" error or maintenance message depending on how I try to access it.  It's been that way for couple days...

Accepted solutions (1)
3,230 Views
12 Replies
Replies (12)
Message 2 of 13

brian.kirchdoerfer
Explorer
Explorer

I came here looking for any announcements on that same issue.  Yeah, it's been a few days now.  Just getting broken links and this message below from the main url.

 

 

docs.arnoldrenderer.com

We’ll be back soon!

Sorry for the inconvenience but we’re performing some maintenance at the moment. We’ll be back online shortly!

Message 3 of 13

Stephen.Blair
Community Manager
Community Manager
Accepted solution

docs.arnoldrenderer.com

We’ll be back soon!

Sorry for the inconvenience but we’re performing some maintenance at the moment. We’ll be back online shortly!


That pretty much says it all. Server is down, we're working on it, but no ETA...



// Stephen Blair
// Arnold Renderer Support
Message 4 of 13

barbara_meier
Explorer
Explorer

I really need this doc to be up for my students. Is this maintenance or something broken?  ETA for restoring documentation?

Message 5 of 13

xsisupport
Participant
Participant
It's down because we're working on repairs. Sorry, no ETA...
What do your students use?
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Message 6 of 13

barbara_meier
Explorer
Explorer
My students will be using Arnold starting in about 10 days. My own
tutorials link to the Arnold/Maya documentation to explain the details of
how to work with Arnold.
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Message 7 of 13

sraaf1
Explorer
Explorer

This has been down for at least a week now - what's the story? 

 

Are there any pdfs or materials archived elsewhere that we can access or download in the meantime? Many educators (including myself) rely on this documentation for in-class use. 

 

 

Message 8 of 13

Anonymous
Not applicable

Hello.

 

ETA?  A link to a PDF or downloadable version?  ANYTHING? 

A week isn't '...back online shortly'.  If the repair/maintenance opened an unpleasant can of worms, that's fine and good luck with that, but a little more transparency would be nice for those who rely on Documentation to help inform teaching/education or production.

 

Thank you for your time.

Message 9 of 13

aduqueGHXAV
Observer
Observer

Same, here, its been down for over 7 days now, I myself also use the documentation as a reliable source of information for my students, (I actually have the documentation I provide the students backed up offline in case this happens, therefore  I'm not strongly affected by this issue). However, the source documentation "Manual" for an industry standard software shouldn't be down for so long. Its important to have a contingency  "a mirror server or an offline solution" with the documentation of the software. Not providing users with a prompt solution to this issue can negatively affect how users perceive the software/company, where it may come across as  unprofessional and unreliable.

 

 

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Message 10 of 13

aduqueGHXAV
Observer
Observer

edited/ double post

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Message 11 of 13

robertstern8FQT3
Participant
Participant

i suggest a redundant server system in case this should happen again in the future. Or a .pdf documentation for download. Being without docs for days now is kind of disappointing

Message 12 of 13

Stephen.Blair
Community Manager
Community Manager

Docs are back up



// Stephen Blair
// Arnold Renderer Support
Message 13 of 13

koizumiLPG2U
Explorer
Explorer

is it down again?