Maya 2017 cant be opened after updating

[Anonymous]

my computer is win10 n i already tried to remove all the files et started to download maya2017 again

but i still cant open it because of some files dll missing...

now i cant delete it ...is shows " cant find setup files...

plus i cant find 2017 in my product  

i can use maya 2018 but theres no shader aistantard  in 2018

did anyone have this problem?? how to fix it ??

[Anonymous]

I always do a full system backup prior to installing or updating Maya. You never know what a new version of Maya will do to your computer.

Do you have a full system backup in case of Maya or virus?

[Anonymous]

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@Anonymous wrote:

I always do a full system backup prior to installing or updating Maya. You never know what a new version of Maya will do to your computer.

Do you have a full system backup in case of Maya or virus?

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[mspeer]

Hi!

You may search for clean uninstall Maya or clean uninstall Autodesk.

Anyway it's not recommended to install an older software version after installing a newer version, so just keep Maya 2018 if possible.

Please read the Maya Online Help / Documentation and Arnold for Maya User Guide for more details about changes, especially changes from Arnold 4 to Arnold 5 (aiStandardSurface).