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Xgen problem when i import scene

9 REPLIES 9
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Message 1 of 10
adrienp92310
373 Views, 9 Replies

Xgen problem when i import scene

Hi everyone 

(this is my first post btw)

 

I meet a problem about xgen

 

when I import a scene in a scene with xgen my is okay but when I close this scene and I re open, my xgen disappear

 

Capture.PNG

 

Thank you in advance for help.

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9 REPLIES 9
Message 2 of 10
sean.heasley
in reply to: adrienp92310

Hi @adrienp92310 

 

What are you trying to import into the scene?

 

Also, what version of Maya are you working with and is it up to date?

 

 

Message 3 of 10
adrienp92310
in reply to: sean.heasley

hi 

 

I try to import a simple object and a decor (very basic model), and my fur disappear or bug when i re open the scene

 

I work with maya 2019 and my maya is not update

Message 4 of 10
sean.heasley
in reply to: adrienp92310

Hi @adrienp92310 

 

Are you putting the fur on the model you imported or is the fur already on another model when it disappears?

 

Have you tried hitting the refresh eyeball icon on your Xgen groom?

 

Finally, try unloading and reloading your Xgen plugins and see if that changes anything.

 

 

Message 5 of 10
adrienp92310
in reply to: sean.heasley

 

 the fur is already here and  i try to import a another scene 

 

of course i try to refresh with the eyeballs ^^ and i try the last solution and nothing changes ... 

 

I dont know why i cant import a objet in scene with my character without bug 

i try to change import setting maybe but nothing change

 

ty for help BTW

Message 6 of 10
sean.heasley
in reply to: adrienp92310

Hi @adrienp92310 

 

If you create a new scene with a basic sphere and apply some fur to it can you try importing and see if anything changes?

 

I'm trying to reproduce this issue with 2019 but its not happening on my end.

 

 

Message 7 of 10
adrienp92310
in reply to: sean.heasley

hi 

ty for ur help 

...

i just want to die ... i try ur last solution in my personnal computer and my fur bug again AND i try an a another computer and i dont have the problem... so i need too restart everything ? 

 

where is the problem ?

 

I already tried to export my work in a another computer but the problem follow my project 

Message 8 of 10
adrienp92310
in reply to: sean.heasley

hi 

when i restart the fur in directly in my scene ( no import ) the fur bug Capture.PNGCapture1.PNG 

 

 

Message 9 of 10
sean.heasley
in reply to: adrienp92310

Hi @adrienp92310 

 

So the fur problem doesn't happen at all on the other machine?

 

Are there any major differences between the machines or Maya versions?

 

You could try deleting your settings/preferences and/or you may want to perform a clean uninstall/reinstall of Maya to completely set your Maya to default to make sure that isn't the issue.

 

 

Message 10 of 10
sean.heasley
in reply to: sean.heasley

Hi @adrienp92310 

 

Just wanted to check in to see how things were going. Are you still having this issue?

 

If your issue is resolved, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

 

 

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