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Viewport display issues

Message 1 of 7
382 Views, 6 Replies

Viewport display issues

We are running Maya 2020.


Here are the machine specs:

macOS Mojave

Version 10.14.6

iMac (Retina 5k / 2019)

3GHz Intel Core i5


Radeon Pro 570X 4 GB


My students are having issues with the viewports not showing the maya interface but showing the desktop background in the viewport. Mainly occurs in the 4 viewports but happens in all view randomly on different machines. We have been having to restart the computers several times in order to get it to even work in a single viewport. 


I have seen that this is a know issue, but cannot find any updates on a fix since April 2020. I also don't see our exact graphics card on the supported list, so not sure if it's a bug or a hardware compatibility issue. I've never run Autodesk on a Mac system before, so I am lost. Please assist 🙂 Thanks!


Message 2 of 7

This will be my wild guess, since I am not on Mac and Maya 2020...

Your video hardware seems to be uncertified for latest Maya2020 version (.4), the solution might be in use of Legacy Viewport in those "shinethrough" view panes. This option is disabled by default so you will need to do some gymnastics

Also, double-check if your hardware is really uncertified in this list

Maya2019.1 @ Windows10 & GeForce GTX1080Ti

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Message 3 of 7

We are trying the legacy view fix you suggested and will let you know. Our
IT department keeps assuring my that it's not a hardware
compatibility issue, but I kinda disagree. We shall see. Thanks for your
Message 4 of 7
in reply to: annette.brown



I asked internally and was told that many graphics issues were addressed by Apple in Catalina so if you can upgrade that would be the best solution.



Brent McPherson
Principle Engineer
Message 5 of 7
in reply to: brentmc

OK! We will give it a shot. Thanks!
Message 6 of 7
in reply to: annette.brown

I wonder if trying out the other settings for Display (Windows>Settings/Preferences>Preferences - Display category) under Viewport 2.0 may alleviate this? I'm on a PC so unsure if you have the same settings options between:

  • OpenGL - Compatibility
  • OpenGL (Core)
  • OpenGL (legacy)
  • DirectX 11


Message 7 of 7
in reply to: brentmc

We upgraded to Big Sur and there seem to be no issues with the viewports. We will roll out the update to all the machines this weekend. Thanks for all your help. 

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