Unable to register Maya 2022 with Autodesk Licenser in linux (Error 13)

[Anonymous]

I've been getting trying to get Maya 2022 to work in Linux (Ubuntu). I have followed the guide here: https://knowledge.autodesk.com/support/maya/learn-explore/caas/simplecontent/content/installing-maya...

All the dependencies are correct and I have the Autodesk licensing service working when testing with:

sudo systemctl status adsklicensing

I get:

 adsklicensing.service - Autodesk Licensing Service
     Loaded: loaded (/etc/systemd/system/adsklicensing.service; enabled; vendor preset: enabled)
     Active: active (running) since Mon 2021-04-26 14:54:21 BST; 1h 51min ago
   Main PID: 82006 (AdskLicensingSe)
      Tasks: 16 (limit: 18846)
     Memory: 10.2M
     CGroup: /system.slice/adsklicensing.service
             └─82006 /usr/bin/AdskLicensingService --run

Running the command

/opt/Autodesk/AdskLicensing/11.0.0.4854/helper/AdskLicensingInstHelper list

to check what is licensed I get:

[
  {
    "feature_id": "ARNOL",
    "def_prod_key": "C0PL1",
    "def_prod_ver": "2020.0.0.F",
    "sel_prod_key": "C0PL1",
    "sel_prod_ver": "2020.0.0.F",
    "lic_method": 4,
    "supported_lic_methods": [
      2,
      1,
      4
    ],
    "serial_number_sa": "xxx-xxxxxxxx",
    "serial_number_nw": "xxx-xxxxxxxx",
    "def_prod_code": "ARNOL",
    "sel_prod_code": "ARNOL"
  }
]

Following the guide this looks like Maya did not automatically register. So I tried the manual registration:

sudo /opt/Autodesk/AdskLicensing/11.0.0.4854/helper/AdskLicensingInstHelper register -pk 657L1 -pv 2020.0.0.F -el EN_US -cf /var/opt/Autodesk/Adlm/Maya2020/MayaConfig.pit

 This didn't do anything, so I changed it to:

sudo /opt/Autodesk/AdskLicensing/11.0.0.4854/helper/AdskLicensingInstHelper register -pk 657L1 -pv 2022.0-218 -el EN_US -cf /var/opt/Autodesk/Adlm/Maya2022/MayaConfig.pit

However both gave me the error:

Error (13) for adlmPITSetProductInformation_2: PRODUCTS information is not found

I followed the rest of the instillation process and Maya now lists as a Application in Ubuntu. When I run it I get the message:

maya: Autodesk MAYA 2022
A licensing error occurred that Autodesk systems were not able to handle for you. Please contact Autodesk Customer Support for help in resolving this error.
adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
The default location for log files to help diagnose the issue is: /usr/tmp

I've spent a few hours trying to find a solution (and as ever this may be me Googling/searching the forum incorrectly) but I've not found anything that hint/helps this issue.  I believe I am just not giving the licenser the correct application information, but can't find anything to hint/guide/tell me what to put.

For info, here is the output of /usr/tmp:

2021-04-26 16:05:18: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2021-04-26 16:05:18: INFO: MAYA VERSION: Autodesk MAYA 2022
2021-04-26 16:05:18: INFO: Desktop Licensing Runtime Version: 5.0.1.40
2021-04-26 16:05:18: INFO: Desktop Licensing API version in Maya: 5.0.1.40
2021-04-26 16:05:18: INFO: initialize: GetInstance (Success)
2021-04-26 16:05:18: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2021-04-26 16:05:18: ERROR: Error Information: Maya 2022 : this product has not been registered with the licensing service yet
2021-04-26 16:05:18: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2021-04-26 16:05:18: ERROR: checkinLicense: unable to release authentication handle
2021-04-26 16:05:18: INFO: shutdown: normal exit
2021-04-26 16:26:08: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2021-04-26 16:26:08: INFO: MAYA VERSION: Autodesk MAYA 2022
2021-04-26 16:26:08: INFO: Desktop Licensing Runtime Version: 5.0.1.40
2021-04-26 16:26:08: INFO: Desktop Licensing API version in Maya: 5.0.1.40
2021-04-26 16:26:08: INFO: initialize: GetInstance (Success)
2021-04-26 16:26:08: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2021-04-26 16:26:08: ERROR: Error Information: Maya 2022 : this product has not been registered with the licensing service yet
2021-04-26 16:26:08: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2021-04-26 16:26:08: ERROR: checkinLicense: unable to release authentication handle
2021-04-26 16:26:08: INFO: shutdown: normal exit
2021-04-26 16:36:55: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2021-04-26 16:36:55: INFO: MAYA VERSION: Autodesk MAYA 2022
2021-04-26 16:36:55: INFO: Desktop Licensing Runtime Version: 5.0.1.40
2021-04-26 16:36:55: INFO: Desktop Licensing API version in Maya: 5.0.1.40
2021-04-26 16:36:55: INFO: initialize: GetInstance (Success)
2021-04-26 16:36:55: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2021-04-26 16:36:55: ERROR: Error Information: Maya 2022 : this product has not been registered with the licensing service yet
2021-04-26 16:36:55: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2021-04-26 16:36:55: ERROR: checkinLicense: unable to release authentication handle
2021-04-26 16:36:55: INFO: shutdown: normal exit
2021-04-26 16:54:03: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2021-04-26 16:54:03: INFO: MAYA VERSION: Autodesk MAYA 2022
2021-04-26 16:54:03: INFO: Desktop Licensing Runtime Version: 5.0.1.40
2021-04-26 16:54:03: INFO: Desktop Licensing API version in Maya: 5.0.1.40
2021-04-26 16:54:03: INFO: initialize: GetInstance (Success)
2021-04-26 16:54:03: INFO: Received LicenseUpdateCallback for Maya 2022 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2021-04-26 16:54:03: ERROR: Error Information: Maya 2022 : this product has not been registered with the licensing service yet
2021-04-26 16:54:03: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2021-04-26 16:54:03: ERROR: checkinLicense: unable to release authentication handle
2021-04-26 16:54:03: INFO: shutdown: normal exit

Thanks.

[Anonymous · Accepted solution]

Found the solution:

Morten Bojesen-Hansen (the person you made the youtube video I linked in the original post) wrote back.

The command for registering 2022 changed from:

sudo /opt/Autodesk/AdskLicensing/11.0.0.4854/helper/AdskLicensingInstHelper register -pk 657L1 -pv 2022.0-218 -el EN_US -cf /var/opt/Autodesk/Adlm/Maya2022/MayaConfig.pit

to

sudo /opt/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper register -pk 657N1 -pv 2022.0.0.F -el en_us -cf /var/opt/Autodesk/Adlm/Maya2022/MayaConfig.pit

Note how the folder changes from the number of the Licenser version to Current.

Now working perfectly on Ubuntu.

[abonillaKLSWG]

Hi! i have the same problem but mine is with the Educator License, iḿ installing on Debian 11, but i dont have any key to register and the activation via Autodesk ID doesnt run, any idea?

[gigiovannivicentini]

I have this error in 2025. Trying to Install on Fedora 42 the 2024 version (because i read is more stable to work in linux so far)

/var/opt/Autodesk/Adlm/Maya2024$ sudo /opt/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper register \
-pk 657N1 \
-pv 2024.0.0.F \
-el en_us \
-cf /var/opt/Autodesk/Adlm/Maya2024/MayaConfig.pit
Error (13) for adlmPITSetProductInformation_2: PRODUCTS information is not found

Im really stuck at this point. 😞