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Maya Licence Error - Allocating seat to user

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Maya Licence Error - Allocating seat to user

After our Auto renew subscription lapsed, 1 week ago we renewed and paid for our monthly Maya subscription. Logged in as Administrator>Management>All products and services, Click Maya and it says (1 seat) and there is a serial number for activation under Maya 2016.

 

Despite this, I click on users and both the Administrator and named user have (0 seats) available.

 

This is in the "new view" I tried classic view and just deleted the old profiles there hoping that would fix the problem.

 

Can you help? We're already 1 week in to a licence we cannot use yet.

 

When I try to activate Maya with that serial number it also says contact your administrator to give you access.

 

Very confusing.

 

Kind regards

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