After our Auto renew subscription lapsed, 1 week ago we renewed and paid for our monthly Maya subscription. Logged in as Administrator>Management>All products and services, Click Maya and it says (1 seat) and there is a serial number for activation under Maya 2016.
Despite this, I click on users and both the Administrator and named user have (0 seats) available.
This is in the "new view" I tried classic view and just deleted the old profiles there hoping that would fix the problem.
Can you help? We're already 1 week in to a licence we cannot use yet.
When I try to activate Maya with that serial number it also says contact your administrator to give you access.
Very confusing.
Kind regards