Maya crashing on Macbook pro M2 Max

[s5534729]

Hello, I'm in desperate need of help. I'm due to resubmit an assignment and my Maya 2024 keeps on crashing as soon as I open it. It gives me the crash thread 77 and Code 11 Segmentation fault: 11. I recently bought this Mac hoping that it would be specific for modelling in maya with the new M2 Max chip and 64GB. When it stays open for long enough it renders in great time for when I need to see my final outcome in the arnold render view but apart from that it just keeps crashing immediately after I click the Maya Icon. I've tried to re-install Maya and I'm still having the same problem.

[brentmc]

Do either of these support articles help?

• https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/When-you-start-May...
• https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Crash-when-trying-...

[s5534729]

Hi, Thank you for getting back to me. I've tried the solution from the second link already and it didn't make a difference and the first one doesn't apply to my situation as I get this error message after it crashes.

Process: Maya [10464]
Path: /Applications/Autodesk/*/Maya.app/Contents/MacOS/Maya
Identifier: com.autodesk.Maya.2024
Version: Maya 2024 (2024)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-07-27 18:20:50.1205 +0100
OS Version: macOS 13.5 (22G74)
Report Version: 12
Anonymous UUID: 2B39FCA2-2E1E-99DD-B11F-B8088A12AD40

Sleep/Wake UUID: 7EB88D23-03E2-4339-8730-C22F1FF43FFE

Time Awake Since Boot: 16000 seconds
Time Since Wake: 1698 seconds

System Integrity Protection: enabled

Crashed Thread: 77

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [10464]

[warnold2]

having the stack trace would help to know where the crash is occurring and direct where to look for a solution. the above portion implies accessing a NULL pointer, but with no indication of from where

you seem to have the start of an Apple CrashReport.  is there a complete report that you can provide ? can use the Apple Console App to see the reports or the report should be in either  

Library/Logs/DiagnosticReports

or

~/Library/Logs/DiagnosticReports

[syracoj]

try deleting/renaming your preferences.

Click on the desktop (which takes you to Finder) Hold the Option key and click on the Go menu. Here choose Library and the Library will be opened. Navigate in Library to Preferences/Autodesk/maya/ then either rename or delete the numerical Maya version you are using (2024). Then restart Maya and see if it generates new prefs and doesn't crash.

If it continues to crash...
Press cmd + spacebar and type: Terminal

in the terminal run:
/Applications/Autodesk/maya2024/Maya.app/Contents/MacOS/Maya

This will start it up from the terminal. If it crashes you will see the crash stack trace info in the terminal and you can copy/paste it here.