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Maya 2020 has stopped working...

9 REPLIES 9
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Message 1 of 10
harrygreen17
1192 Views, 9 Replies

Maya 2020 has stopped working...

Hi guys,

 

New time user to Maya. I am trying to import an image into Maya 2020 by selecting 'view' in the window tab and selecting the 'image plane' section. Once I have located the image on my computer it will freeze for a second or two and will then give me the message of: 'Maya has stopped working, a problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available.' The image file should be ok as it is a .jpg.

 

Thanks 

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9 REPLIES 9
Message 2 of 10

Hi @harrygreen17 

 

Thanks for posting, and welcome to Maya! Are you on Windows? I would recommend making a DxDiag report of your machine and checking to see if your GPU drivers are up to date 🙂 Open the Display Tab, and on the right hand side look at the Date (under Drivers). If you want to submit a screenshot of that Display tab, I'd be happy to check it out.

 

I would also recommend resetting your maya preferences to default 🙂 

 

Thanks again for being a part of our community! I look forward to getting this resolved. 



Jordan Giboney
Technical Solutions Engineer | Media & Entertainment
Installation & Licensing forums | Contact product support | Autodesk AREA


Message 3 of 10

Thanks for getting back to me Jordan, much appreciated 🙂

 

I am indeed on windows, I have recently updated my GPU drivers to the latest version. I have fixed it, not sure how though. I think the original image saved as a .gif so I needed to resave the image as a .jpg and it seemed to have worked.

 

Thanks again! 

Message 4 of 10

Thats fantastic news! Thank you for keeping us posted 🙂 

 

When you have a second, would you mind marking this thread as solved? that will help other forum community members find the answer faster. 

 

Thanks again for being a part of our community, and happy Maya-ing!



Jordan Giboney
Technical Solutions Engineer | Media & Entertainment
Installation & Licensing forums | Contact product support | Autodesk AREA


Message 5 of 10

Certainly, No problem 🙂 

 

 

Message 6 of 10
bayzidi396
in reply to: jordan.giboney

Maya has stopped working
An error has stopped Maya from working properly. Maya is attempting to
recover your work and will close soon. We apologize for the inconvenience.
We have saved a recovered version of the file you were working on here:

C:\Users\bayzi\AppData\Local\Temp\finel product.0001[Recovered-bayzi.2
022-08-16-01.23].ma
Open crash log
Browse recovery files

(in maya 2023.1)
plz help me,

Message 7 of 10

Hi, 

I am facing the same problem so if you have solution for this problem please let me know.

I really want your help

Tags (1)
Message 8 of 10

Maya has stopped working
An error has stopped Maya from working properly. Maya is attempting to
recover your work and will close soon. We apologize for the inconvenience.


We have saved a recovered version of the file you were working on here:

 

C:\Users\nkr55\AppData\Local\Temp\untitled[Recovered-nitesh2
022-09-20-15.12].ma
Open crash log
Browse recovery files

(in maya 2023.2)
plz help me,

Message 9 of 10
wreyesor
in reply to: aksingh23032003

were you able to solve this issue?

Message 10 of 10
aksingh23032003
in reply to: wreyesor

##- I have to reinstall it -##

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