Maya Forum
Welcome to Autodesk’s Maya Forums. Share your knowledge, ask questions, and explore popular Maya topics.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Maya 2020 does not start on macOS (bounces on dock then vanishes)

Message 1 of 4
2075 Views, 3 Replies

Maya 2020 does not start on macOS (bounces on dock then vanishes)



I have Maya 2020 installed but it does not run currently. I am on the latest Mac version (Catalina). When I click on the app, it bounces on the dock then vanishes. It was working earlier this morning but then stopped working now. Previously, I had an error about 'Attempting to save...' and it does not start up, so I reinstalled Maya, and now that error doesn't even show up.


Looking at the log, it says:

2020-03-27 21:00:51: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2020-03-27 21:00:51: INFO: MAYA VERSION: Autodesk Maya 2020
2020-03-27 21:00:51: INFO: Desktop Licensing Runtime Version:
2020-03-27 21:00:51: INFO: Desktop Licensing API version in Maya:
2020-03-27 21:00:51: INFO: initialize: GetInstance (Success)
2020-03-27 21:01:02: INFO: Received LicenseUpdateCallback for Maya 2020 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2020-03-27 21:01:02: ERROR: Error Information: Maya 2020 : Retry limit exceeded connecting to the Service
2020-03-27 21:01:02: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_ADLS_NOT_FOUND
2020-03-27 21:01:02: ERROR: checkinLicense: unable to release authentication handle
2020-03-27 21:01:02: INFO: shutdown: normal exit


Please help.



Lok Sang

Message 2 of 4
in reply to: sangstar

After doing a clean install of the os, it is working now.

Message 3 of 4
in reply to: sangstar

I had same issue on my imac, it is hurting me. 

Could you explain abit more about how do you do a clean install on the OS? Did you mean you re-install the OS ? 

Message 4 of 4
in reply to: menghui6WUWM

Yes, I mean re-install the OS.

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report