Error messages when opening up Maya 2014

[Anonymous]

I have got education license for Maya 2014 , and I have installed it both on my desktop and laptop computers.

I have not used the product simultaneously, and it worked fine until Tue 09.12.2014.

Launching the desktp Maya 2014, I could not open files getting the following announcement: 

#Error:file:c:/ProgramFiles/Autodesk/Maya 2014/Scripts/Others/fromNativePath.mel line 90(Unicode error) 'ascii' codec can't encode characters in position 33-38: ordinal not in range(128).

I closed the program at the desktop and opened it at the laptop and got there the following announcement:

Error:file:c:/ProgramFiles/Autodesk/Maya 2014/Scripts/Others/fromNativePath.mel line 90(Unicode error) 'ascii' codec can't encode characters in position 24-28: ordinal not in range(128).

Thus I found myself with no MAYA at all to study with!

I turned immediately to your Autodesk Customer Support, got a CaseNo: 10259749 and a commitment to respond to my case within two business days.

Today Fri 12.12.2014 , I sent a reminder to your Autodesk Customer Support , as I havn't been yet responded. I have been answered immediately supplying me with another commitment to respond to my case within additional two more days.

I am having an intensive MAYA course and I will appreciate very much any support in reactivating the MAYA 2014 Educational product in both my computers.

Thanks in advance

Avidan Miller  

[david.lau · Accepted solution]

Can you try to reset your Maya preferences?  Just rename the following folder with "OLD" in it.

C:\Users\laud\Documents\maya\2014-x64

To

C:\Users\laud\Documents\maya\2014-x64-OLD

Restart Maya.

Change 'laud' to your account name.

[Anonymous]

Tuesday, 16 December 2014

Hello David Lau

I've recieved your instructions , followed them very carefully, and to my greate relief I got back my two educational Maya 2014 versions.

Both are working just fine , for the time being , and there is no way to describe how much gratefull I am!

Thank you very much - you have helped a lot.

It's pitty that your reply hasn't appear in my e-mail, though I've demanded " Email me when someone replies".

Anyhow,I've got your message, acted according your instructions and it has worked successfully!

So thanks again , from the bottom of my heart, Merry Christmas and have A very good and happy new year !

Sincerely

Avidan Miller