All versions of Maya freeze on second display

[dariush]

I have Maya 2017, 2018 and now 2019. Now that I've installed 2019, all versions of Maya freeze when I try to open a window (hypershade) on my second display. So I open Maya on primary, then I open Hypershade on primary and works fine. I move Hypershade to display 2, and it works fine. When I close it on the second display and then re-open it on that display, it freezes Maya entirely. This is the case for ALL versions of Maya. It was working fine a week ago, and the only thing different is the addition of Maya 2019. I have tried deleting prefs, rolling back drivers, plugging into different ports on my video card, nothing helps. Windows 10 Education 64 bit. Quadro M6000 card. Tried 375.86 (latest certified driver), 377.83, and 412.16 (latest available). They all freeze. I can open and close on the primary display fine, so I can work on the secondary, but I have to move it to the primary before I close the window so it won't try to reopen on the secondary.

This is the most bizarre thing. I also tried changing to Legacy OpenGL in Maya display preferences. Nothing works. This is killing me. Please help!!

[Anonymous · Accepted solution]

Try a new maya install, delete desktop manager. 

[dariush · Accepted solution]

I uninstalled 2019, and tried 2018.5 and 2017 and they both did not work. Then I uninstalled 2018.5 and the desktop manager and tried 2017 and it worked. I reinstalled 2019 and 2018.5 and then they both worked again. So this seems to be SOLVED. I am not re-installing the desktop manager just in case that was the culprit, until I absolutely have to.

[Anonymous]

I have reinstalled several times and it always installs the desktop manager. How do I install without it?

[Anonymous]

Hi, you can't install without the desktop app you've got to uninstall it manually

[Anonymous]

tried this several times, does not fix the issue. Only "fixes" that "work" for me are to either trash pref file or change to single screen on launch

[Anonymous]

So, I think you have some bad files in your prefs folder. Like me, you have to redo a new set of preferences.

[Anonymous]

no, i have done a clean install several times. happens again on every new install. clearing prefs will allow it to launch, but if you use 2 screens again it will go back to the same problem every time

[Anonymous]

What is your computer config? and wich OS do you use?

[Anonymous]

Try different display settings 

[dariush]

I have tried every single display setting for OpenGL as well as DirectX and none of them work.

Windows 10 64 bit. Here's what I've tried, alongside the display options for OpenGL and DirectX:

• Changing Nvidia drivers (375.86 certified) to current 412.16 and 419.17 nothing worked, still froze with Hypershade and/or Graph Editor on second display.
  • So it's not driver version
• Changed out to AMD RX480 card and removed everything Nvidia. Still locked up when using second display.
  • So it's not video card
• Re-Installed Windows 10 on top of itself (a repair install) and still locked up
• Uninstalled ALL Mayas and reinstalled, and 2017, 2018, 2018.5, and 2019 all locked up.
• Deleted all prefs and restarted with new default prefs - nothing worked, still locked up, if it wasn't the hypershade it was the graph editor.

I will try a complete format and fresh install of Windows 10 next (like I have all this idle time on my hands!!), and see if that works. Entirely possible a Windows Update is to blame. Can someone at Autodesk get in touch with Windows folks and put this in as a potential issue, please? I have eliminated driver, video card, Maya installation, prefs folder issues, and Display options in preferences.

This is really nuts and it's killing me, I have to use multiple screens.

[Anonymous]

@sean.heasley 

[dariush · Accepted solution]

A full format and re-install of Windows 10, reinstalled Maya (keeping Autodesk Desktop App, too) and everything works fine again. Re-installed my old prefs and everything is working fine. I am almost positive there is a Windows 10 Update that broke Maya on a second screen. I ruled out display drivers, prefs, display card, everything pointed to Win10 and that seems to be finally fixed. Now as I slowly reinstall Windows Updates, I'll try to see what may cause it to go bad again.

So again, for this, full reinstall of Windows 10 and no updates so far seems to be working. Updates to follow...

[dariush]

Ok so a week has gone by since a clean install of Windows, even Updates installed a week ago, and everything worked fine and then all of a sudden, stopped loading up on my second monitor all over again. Cannot attribute it to any particular update from windows since all the updates were on here after the clean install and it worked fine for at least a week solid. I don't know why this is happening, so to work around it, I just turned off "remember window position and size" so my windows always open on the primary screen no matter what. Too bad, really. Maybe it'll start working again randomly. It's like a game. And I'm officially done trying to figure this out and on to working around it.