Rotating locked to X axis and pivot doesn't work.

[braulio.de.santiago.s.e]

Hello. I'm posting this because I would like to request help with the rotate tool.

The thing is, I can't seem to rotate anything in any of the axis but the X one. If I turn on te move tool, the arrow I place my mouse over changes to a ligth color, indicating it is active, and it's the same for the scale tool (that's good), but whenever I enter the rotate tool it automatically turns on the X axis, even if y mouse is not over it, and no matter how hard I try to select other axis, it just sticks to the X one.

This issue affects the pivot of any object too. Whenever I press d/Insert, etc..., Maya automatically activates the yellow ring, even if I click over the arrows. This renders me unable to edit the pivot position or orientation.

I have already used the install tool to Fix Maya, and have already uninstaled and re-installed the software but it doesn't seem to solve the problem.

I will attach video to show better what my problem is:

What can I do? 😧

[mspeer]

Hi!

Try a reset of your preferences.
Rename the folder prefs in folder 2016 to something like prefs_backup, or to reset everything, the folder 2016 to 2016_backup. Maya creates new folders. Detailed at:
https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-May...

[braulio.de.santiago.s.e]

Done, but it didn't solve the problem. 

[mspeer]

Hi!

What graphic card and driver version do you use?

(Maya needs special Hardware that supports all features of  Viewport 2.0)

Please also try some of the legacy Viewports.

Viewport Menu: Renderer -> Legacy Default Viewport

[braulio.de.santiago.s.e]

Well, I switched to the Legacy Viewport.

As for the graphics card, I have an Intel (R) HD Graphics 4000, and the driver versión for that card is the 8.15.10.2626.

[mspeer]

Hi!

Intel HD Graphics 4000 is an integrated graphic unit on the CPU is not sufficient for Maya.

You may try switching Viewport 2.0 to DirectX:

Windows -> Settings/Preferences -> Preferences -> Display -> Viewport 2.0 -> Rendering Engine (set to "DirectX")

.. but at the end, you need a "good" graphic card for Maya to run properly.

[braulio.de.santiago.s.e]

But, that's strange. I had it installed in my computer and it worked perfectly fine. Then, I had to format my PC due to certain issues and it was then that (after installing it again) Maya stopped working properly.

Though, now a new problem has risen: Maya is no longer letting me open it. During the opening process, it displays some weird messages before closing itself. I will attach some screenshots of the issue.

What could it be?

[mspeer]

Hi!

If it worked with the same hardware before, then something changed in software, maybe the graphic card driver.

Please contact Autodesk Support directly, because i don't have the time to assist you with this.

Update your graphic card driver, make a clean install of Maya, update to latest "Service Pack" or "update" Version and maybe reset the preferences.

I'm sorry, but i think i can't do more for you.

[snakebloke]

Having integrated graphics is not the problem, My Intel Iris 'GPU' in my Macbook is more than sufficient for most basic tasks in Maya. The problem is definitely a settings one. 

Have you checked to see which rotation mode you are in? double-click on the rotation button on the left side of your screen, it should have a drop-down menu at the top...make sure you're in World or Object mode first, before we try and trouble-shoot further.

[braulio.de.santiago.s.e]

Thank you for answering to me and sorry for not replying earlier. It has been a very crazy week in college.

Sadly, I can't try what you said because, as I stated earlier, my maya just won't start now =C

I've tried uninstalling and re-instaling it but it doesn't seem to solve the problem. Do you know what might be causing the problem?

[snakebloke]

You could try either reformatting your computer, or using 'Revo Uninstaller' as that will find any tiny files left behind after a 'normal' uninstall. 

You could also try a newer version of Maya perhaps? 2017?

[braulio.de.santiago.s.e]

Ok.

I have uninstalled the 2016 version using Revo and installed the 2017 version after that. Now I can open Maya again, but the rotating issue is still there. =(

What do you think could be our next lead? 

By the way, thank you very much for taking on this problem. 😃

Also, in reference to what mspeer recommended a couple of messages ago, I can't ask for Maya support because I'm trying to use the student version of the software.

[braulio.de.santiago.s.e · Accepted solution]

Well, after many days of trial and error and investigation, it seems that the problem has dissapeared. I think it had something to do with the graphic card not being updated and something related with the DirectX11. Now I can finally work again. 😃

Thank you for your support, guys! 😄

[Pauwel]

 Hi,

I was having the exact same problem and switching from highquality viewport to viewport 2.0 solved it for me.

So it does indeed seem to be a graphics issue but a really strange one!

I also have an integrated card so that's probably it.