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Can't select transform manipulator handles in perspective view?

Anonymous

Can't select transform manipulator handles in perspective view?

Anonymous
Not applicable

Hi all! I've been working with Maya 2016 for the past four years or so, and normally I can troubleshoot my way out of bugs, but this one's got me truly stumped.

 

So I open up Maya 2016. I can move the object with the manipulator handles using the left mouse button as usual. However, if I switch to any of the orthographic views and then back to perspective, I can no longer select the handles of the manipulator; I can only transform the model using the Channel Box by manually entering values.

Some specs from my computer (yeah yeah, 'get a PC', I'm saving up for a workstation lol): Screen Shot 2018-01-13 at 10.13.43 PM.png

What I've tried to no avail: 

  • Resetting preferences to Default; didn't work
  • creating new default preferences by labeling the prefs folder 'prefsOld'
  • uninstalling and reinstalling the software
  • Checking if the video card/its driver needs updating; I updated to High Sierra a couple of months ago and any vid card upgrades are bundled with the OS update.
  • swapping to a different mouse
  • Sacrificing a squirrel from my backyard

I also checked if this happened with files I'd already had saved and it does. The only thing that 'fixes' it it quitting Maya and reopening it, but then the same thing will happen if I try to switch between perspective and ortho views again.

I'm attaching a screen recording of the problem for reference because I genuinely have not encountered this before.

 

Any help is appreciated!! 

 

-Cristina

 

 

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mspeer
Consultant
Consultant

Hi!

 

This looks like a problem with your graphic card (/ driver).
1. Make sure you use a proper 3D graphic card for Maya.
2. Update graphic card drivers.
3. Try different Viewport modes (like DirectX).

Anonymous
Not applicable

Quickly worth a shot...

 

Preferences – Settings – Animation --- Switch Evaluation mode from Parallel to DG

 

https://knowledge.autodesk.com/support/maya/learn-explore/caas/CloudHelp/cloudhelp/2016/ENU/Maya/fil...

 

Working on a Mac with Maya 2017. The above helped me out in 2016.

Anonymous
Not applicable

The problem persist for me even though I changed to DG.

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BenBisares
Autodesk Support
Autodesk Support
Accepted solution

I've seen similar behaviour before. It was due to an outdated GPU driver (which may be out of your hands on macOS) but it was fixed in Maya. A couple of things:

 

  • What service pack are you running? (Maya > About Maya) You should be running at least SP6 unless you have the Extension installed
  • Try changing the rendering engine to the old OpenGL - Legacy version (Windows > Settings/Preferences > Display)Screen Shot 2018-02-13 at 14.28.47.png

 

Let me know if that works.



Ben Bisares

Anonymous
Not applicable

Oh, hello all! 

 

I was running it with SP6 and installed the extension shortly after making this topic. After a little but of running around, I switched the rendering engine to OpenGL Core Profile and it worked fine from then on. 

 

Thanks all for your suggestions!

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BenBisares
Autodesk Support
Autodesk Support

Glad that we all could be of help



Ben Bisares
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Anonymous
Not applicable

It's a good thing you didn't have a deadline. Your problem took an entire month to sort out, with Autodesk support nevertheless.

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Anonymous
Not applicable

 


@Anonymous wrote:

It's a good thing you didn't have a deadline. Your problem took an entire month to sort out, with Autodesk support nevertheless.


Actually, I'd managed to fix the issue about a week or so after posting, but I kept forgetting to reply to the thread to close the topic. My apologies for the confusion!

Anonymous
Not applicable

This solution solve my problem. 

Thank you 🙂

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Anonymous
Not applicable

Thanks for the solution. Solved my issue after a windows update. Cheers

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mvtrappett
Explorer
Explorer

This also helped me fix the same problem with my Maya 2018, thank you!! This has been plaguing me for a very long time, and its now fixed!!!  

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