Can't zoom in graph editor in single axis (Maya 2022)

[serskineQE3M5]

Hello! For some reason, I haven't been able to zoom in the graph editor in just the x or y axis; no matter what I do, it always zooms evenly. The cursor when I hit alt+shift right-click looks like the below image regardless of if I drag left-right or up-down. 

Thank you in advance for any suggestions!

[stephenkmann]

Try the  alt + shirt + middle mouse button, and make sure you are not in the walk tool

 if that doesn't work. try renaming your prefs and restarting maya with Fresh Preferences. 

hth

-=s

[serskineQE3M5]

Unfortunately these things didn't work, but after uninstalling Maya and reinstalling, it started working again. However, after a few minutes of working in my scene it got stuck at the even zooming again. Closing Maya and re-opening seems to fix it now at least. I'm not sure if I'm triggering a setting change with some unintentional key combination or what... I'll try to be more aware of my actions if I notice it getting stuck again. Thank you for your suggestions!

[serskineQE3M5 · Accepted solution]

Alright so I found the solution but it's incredibly specific to my setup... So I've been working remotely through Citrix, and started using a new mechanical keyboard recently. Ever since I started using this keyboard, I haven't been able to type outside of my Citrix window until I uncheck my keyboard under the Citrix "Devices" tab above. But it seems whenever I do this, my graph editor can only zoom evenly. If I check my keyboard again (therefore making it unable to type outside of Citrix), zooming in x and y works perfectly. I don't understand it, but I guess my issue is solved?