iLogic Place assembly not appearing / placing

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Hi All,
Thanks for taking the time to read my post! So I have developed a number of assemblies that I want to use through the ilogic place function - they are not iassemblies, just assemblies that reconfigure using ilogic code.
I'm now trying to roll these assemblies out for other users and a common problem that they are having is that when they try and put them into their models using the ilogic place function the assembly doesn't appear. You just have a little + symbol next to the cursor and that's all that happens in Inventor. However, if you look in the folder where the users model is saved a copy of the iassembly has been created as it should.
I'm only having this problem with assemblies. If I try and place a single part using ilogic place it works absolutely fine.
Has anybody else come across this issue / have any thoughts on what it might be or how to solve it???
Many Thanks!